at Dunkin' in Peoria, Illinois, United States
Job Description
We are look for Assistant Restaurant Managers to help lead our Dunkin’ team!
The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.
Responsibilities:
Team Environment:
+ Assist to recruit, hire, onboard and develop employees
+ Communicate job expectations to employees
+ Hold team members accountable for their behavior and performance, addressing concerns promptly
+ Support the development of team members
Operational Excellence:
+ Create and maintain a guest first culture in the restaurant
+ Ensure all shifts are appropriately staffed to achieve guest service goals
+ Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
+ Ensure Brand standards, recipes and systems are executed
+ Help prepare and complete action plans; implement production, productivity, quality and guest service standards
+ Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
Profitability:
+ Control costs to help maximize profitability
+ Execute all in-restaurant marketing promotions in a timely manner
+ Execute new product roll-outs including team training, marketing and sampling
+ Drive sales goals and track results
Skills and Qualifications:
+ Fluent in English
+ Restaurant, retail, or supervisory experience
+ Basic computer skills
+ At least 18 years of age (where applicable)
+ Basic writing skills
+ High School diploma, or equivalent
+ Proficent in math and financial management
Competencies:
Great Focus:
- Understands and exceeds guest expectations, needs and requirements
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
- Contributes to the overall team performance; understands how his/her role relates to others
- Sets, prioritizes and maintains focus on important activities
- Reads and interprets reports to establ
