at Chubb in Chicago, Illinois, United States
Job Description
JOB DESCRIPTION
Combined Insurance, a Chubb Company, is seeking a Process Owner to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!
JOB SUMMARY:
As a Process Owner, you will help drive Operational Excellence capability for the Business Unit and partner with business leads to deliver significant improvement in process efficiency and effectiveness, cost-to-serve, control/risk, agility and customer experience.
As part of the Business Process Management (BPM) team, the Senior Process Owner is responsible for defining, implementing, measuring and improving a specific end-to-end business process to consistently deliver value. The Senior Process Owner analyzes operational performance metrics; identifies key opportunities and gaps in the core business processes; ensures application of the appropriate process improvement methodologies, tools and techniques to drive improvements; and continues to be an advocate for future operational improvements by partnering with and challenging the business and leadership in system thinking and innovation.
RESPONSIBILITIES
- Create an inventory of all process activities in the Business Unit using our standard framework and tools.
- Coordinate with subject matter experts to create and maintain accurate and complete process documentation, including standard operating procedures, workflows, business rules and protocols.
- Use hypothesis-based problem solving and drive decisions using data-driven, fact-based analysis.
- Help refine business goals/objectives, create future state business architectures, define/prioritize desired capabilities, and design business solutions spanning people, process, and technology.
- Facilitate a Continuous Improvement (CI) Program in the Business Unit to align the organization on critical performance indicators while simultaneously driving breakthrough objectives.
- Support delivery of process improvements: conduct data collection and quantitative analysis, opportunity identification and prioritization; develop recommendations; and facilitate the design of new or improved business solutions including process re-engineering, process automation and business process outsourcing.
- Proactively collaborate with key stakeholders in Quality, Training, and IT to ensure coordination and organizational readiness when implementing process improvements.
- Ensure process improvement projects are integrated and aligned with other business activities and the overall business strategy and are coordinated with the appropriate project delivery leads to accomplish the project goals.
- Ensure two-way open communication throughout the Business Unit. This includes keeping the stakeholders informed of process improvement project status and ensuring coordination of all process changes.
- Bring Lean expertise to the Business Unit and develop others in the methodology - facilitate and train on Lean tools and techniques and mentor management to deepen the Lean mindset.
- Identify, assess and prioritize potential process failures (FMEA) and then develop and implement an action plan to mitigate risks.
- Actively monitor and analyze metrics using dashboards to identify trends or opportunities where cost savings/cost avoidance or quality improvements can be realized.
COMPETENCIES:Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
