at Cision US Inc in Cleveland, Ohio, United States
Job Description
Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way-all so you can meet your career goals. To us, the most important measure of our success is yours.
The billing specialist is responsible to bill, credit and edit invoices for clients, communicating both directly with clients and internal sales account owners. Perform rebills for clients and any other requests from management which includes auditing, account review, special handling, and communication to different levels of employees. The role requires strong communication and organizational skills.
What you'll do:
Provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis.
Draft key client deliverables, including customer invoices and credit memos
Assist in the resolution of billing discrepancies and disputes.
Assist with monthly closing procedures
Compiling, interpreting, and summarizing billing data
Support accounting operations and client service staff with customer analyses and communication
Operate an electronic billing system and works with database software
Compile and review reports
Work with collections team to pursue past due payments What you'll need:
At least 2 years of experience in accounts receivable or billing
At least 3 years of customer service experience
B.A. or B.S. degree or equivalent work experience
The ability to work accurately and independently
Highly motivated and a self-starter who can quickly pick up new skills and enhance existing processes
Advanced knowledge of Excel
NetSuite experience, is a plus
Extremely detail oriented
Clear, direct, and empathetic communication in both one-on-one and team settings; able to deal effectively when needing to reduce tension or conflict
Willingness to be part of a team...cooperating with others to get the right answers quickly
Maintains stable performance while under pressure or opposition, handling stress with grace and tact
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledgeand named a "Top Diversity Employer" for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision's commitment to protecting personal data collected during the hiring process.
