at SIRVA, Inc. in Oakbrook Terrace, Illinois, United States
Job Description
Role Overview
The Intercultural Program Specialist is responsible for managing intercultural training service delivery for their assigned clients. Builds productive and collaborative working relationships with internal and external contacts. Manages trainers who are conducting intercultural programs. Responsible for program tracking, billing, and expense management for intercultural services that they manage. Following up with customers on a regular basis to ensure client satisfaction while maximizing opportunity for new business from existing clients. Serves as intercultural product specialist to support their region, including client account management teams. Uses knowledge to support immediate team and may serve as a technical resource to others.
What You'll Be Doing
Manage delivery of high-quality Intercultural services to clients.
Provide customer service to clients and customers; manage client accounts including development of account profiles and strategies, providing necessary reports or service updates for clients. Partner with internal Account Management and CXO teams to support clients.
Maximize opportunities for additional revenue from existing accounts with focus on improved penetration rates and capture rates.
Responsible for accurate billing of IC services and expense management to meet budget targets.
Select and manage trainers for each intercultural program, provide support to trainers on operational issues, concerns, and questions.
Serve as intercultural SME to support account management and sales teams; activities may include creating and giving client reviews or presentations, writing, or contributing to proposals, developing client reporting.
What You Bring to Sirva
Key Competencies
Project management skills
Knowledge of intercultural training/global workforce development field
Strong problem solving/decision making skills
Solid communication skills: interpersonal, written and presentation
Customer service orientation
Strong organization skills and ability to handle multiple priorities
Consultative and listening skills
Solid team player
Detail oriented
Self-directed and proactive
Ability to work effectively with colleagues of different cultural backgrounds
Awareness of assignment challenges in the international marketplace
Education Requirements Minimum:
College degree or equivalent experience
Proficient in Microsoft environment
Training in client relations, international business, intercultural training, and/or human resources
Education Requirements Preferred:
One or more languages in addition to English
Account management or intercultural operations experience
Experience Minimum:
2+ years experience with intercultural industry, international relocation or HR
International working/living experience
Experience Preferred:
5+ years experience in a client-oriented environment with intercultural services expertise
Other Information:
Some travel may be required though should not be expected
What Sirva Offers
Competitive salary and incentive plans
Workplace flexibility for a balanced work/life approach
Comprehensive benefits packages and wellness program
Generous company-paid vacation days and holiday time
Challenging, collaborative, diverse corporate culture
Ongoing opportunities for learning and career development
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva... For full info follow application link.
