at Illinois Wesleyan University in Bloomington, Illinois, United States
Job Description
Maintain and administer University server and cloud assets, respond to user issues and incidents, and provide initial field support for telephone and network issues. This is a full-time, on campus position. Generous benefits include health, retirement, considerable time off and access to multiple tuition programs for employees and dependents.
Responsibilities:
- Manage University services; perform basic systems administration tasks, including installation of server Operating Systems, user management in campus Active Directory environment, and initial diagnostics on application and email issues; provide Tier 1 support to University applications, and escalate issues; provide IT Helpdesk and Client Services assistance with user account issues; perform basic troubleshooting of issues regarding telephone and network hardware
- Respond to IT service tickets; act as Tier I support for University issues involving infrastructure, including telephone, network, and server issues; Perform basic diagnostics and remediations for infrastructure issues; gather and document information needed for Tier II issues before escalation to senior administrators
- Ensure proper documentation of IT activities; all system updates are properly documented in University documents; that tickets are processed, documented, and closed in a timely manner; fulfill standard service requests within specified SLA targets; that all application and service documentation is complete and up to date
