at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
The Payment Operations Manager 's focus is on managing and providing expertise for a Payments group within the larger Cash Management Practice. Responsible for managing others and applying operational and strategic management skills. Responsible for collaborating with senior leaders and other business leaders to develop strategic and financial objectives and for leading the execution of those objectives .
Team and Operational Management Responsibilities:
- Accountable for the performance and results of the Payments division.
- Conduct the performance management process, ide ntify tr aining and development needs, and est ablish pe rformance standards for the Practice.
- Hiring, performance reviews, pay decisions and development.
- Executes business plans and contributes to the development of functional strategy.
- Responsible for assessing opportunities to streamline processes and implement changes via system enhancements and/or automation, as appropriate .
- Proactively build relationships and partner with capability teams to uncover opportunities and develop strategies to improve service.
Major Duties :
Guided by the larger Cash Management organization functional strategy, has broad impact on the Payments functional, divisional and regional results
Define the function and necessary production organization to carry out business objectives
Proactively research and coordinate enhancements and transformation
Support Cash Management Business in providing new ideas and thought leadership to benefit N orthern T rust
Responsible for maintaining quality service with future considerations
Ensure changes match industry trends and client expectations in terms of partnering with technology and service delivery
Effectively manage financial health of the practice and remain in budget
Advocate for cost-effective strategies that meet client needs
Identify opportunities for continuous efficiencies, scale, and value
Organize the functional Payments work from a process and locational regulatory standpoint
Responsible for control and risk management ; Provide overall risk, control and operational resiliency
Provide input to Talent Decisions as related to upskilling the function from a service perspective
Effectively manage change and transformation objectives
Point of contact for issues specific to functions under management
Coordinate operational response to complex issues
Accountable for delivering quality solutions with an eye to the future of expense management and client service delivery
Collaborate with other Practice Execs and capabilities to deliver and overall seamless operational offering
Collaborate closely with Relationship Managers to identify issues
Coordinate response between operational...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
