at Coach in Pearl, Mississippi, United States
Job Description
The Sales Associate role defines the customer's experience at Coach. The Sales Associate creates energy and excitement as it relates to the product and the brand and builds strong, lasting relationships by providing service and selling skills that WOW the customer. The Sales Associate delivers exceptional customer service by treating each customer like a guest in their own home
Service and Selling
Using the 7 Service Commitments as the foundation for creating the service environment
Greeting and engaging customers with a smile while creating energy and excitement
Introducing yourself to customer/crowd by name in a comfortable and friendly way
Selling to an audience by looking around and maintaining eye contact with all individuals in the group
Soliciting questions from groups of customers
Providing accurate price explanations
Maintaining open body language facing the largest part of the store
Continuously learning brand and product information
Communicating features, benefits, price, & commitment to quality
Asking open/closed-ended lifestyle questions to determine customers' product needs
Tailoring service and selling approach to the individual needs of the customer
Building the sale based on customers' needs
Protecting the customer experience and ensuring customer satisfaction
Creating customer loyalty by staging future visits
Knowing store and individual productivity goals
Closing the sale and reinforcing the purchase decision
Introducing e-mail campaign and encouraging customers to share contact information
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
