at Superior Ambulance Service in Elmhurst, Illinois, United States
Job Description
Overview
We are currently looking for a Integration Specialist for our Billing Department. Below lists the duties, responsibilities and the qualifications needed for this position. We will train the right individual.Responsibilities
+ Missing Paperwork Reconciliation-Reviews Reconciliation reports and follows established guidelines to reduce bottlenecks with integration between software systems. To include, but not limited to:
+ Monitoring dataflows from cradle to grave in the integration process
+ Refreshing missing data reports as errors are rectified to reduce redundant workloads
+ Send daily Missing Paperwork Reports to respective divisions
+ Conducts Tier 1 and 2 Investigations for documentation research in Zoi as outlined in the Integration procedure for Dispatch/Patient Care/Reimbursement Software
+ Direct outreach and logging of historical “incomplete charts” to the operations management team which may include
+ Messaging crew members through various applications
+ Escalating to managers when demerit trends are identified with specific areas of the business
+ Run various automation scripts during dataflow outages for recovery operations
+ Assist in recovery operations during dataflow outages
+ Send daily Clarifications through the Zoi and Image Trend Portals
+ Review Received “corrections and changes” from operations staff for completeness and forward to processing as needed
+ Daily review of new charts identified as not having appropriate demographic data, outreach to on-site coordinators, customer contacts, facilities, and other resources as needed to rectify missing or incomplete information
+ Onboard and offboards employees as notified by HR via Monday.com or separation notifications. Periodically audits user lists for gaps in active employee lists
+ Ownership of Zoi Logins for Operational staff
+ Participate in ad hoc projects related to administrative maintenance of various software platforms to maintain proper integration
+ Assists in investigations related to licensure audit and controls for appropriate protocols being followed
+ Collaborates with Leadership on documenting best practices and training materials for company communication to reduce dataflow blockages due to user error
+ Assists in communication during system outages across departments, works with software vendors on correcting outage problems and potential configuration errors in the administration of charting software
+ Meets with software vendors regularly on data gaps with charts and correcting via tickets with the vendor
+ Follow up on aging clarifications when not responded to by operations for more than 3 business days, document all follow-up according to policy
+ Acknowledge and escalate gaps in the responsiveness through reporting on specific trends in outreach
+ Collaborate with stakeholder departments and Data Intergration Manager to identify gaps in current processes and implement future solutions
+ Assist Data Science, IT, Dispatch, and Accounts Receivable departments with system configuration needs
Qualifications
Critical Qualifications+ Excellent analytical, written and verbal communication skills
+ Exhibit ability to think critically and investigate gaps between software integrations
+ Microsoft office suite proficiency, including modern Office 365 applications
+ Knowledge of EMS software systems and the EMS revenue cycle process
Preferred Qualifications+ Previous experience in an EMS call center
+ Knowledge of medical terminology related to EMS operations
+ Familiarization with relational databases (MSSQL) and Power BI
+ Project management experience or knowledge of project deployment best practices
