at Teksystems in Lombard, Illinois, United States
Job Description
Description:
-Answers 70-100 incoming calls in a timely and professional manner using a polite tone and good grammar and diction.
-Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities.
-Notates RedCheck system daily with accurate detailed call comments.
-Notifies Team Lead of escalated issues on a timely manner.
-Provides customer support in completing credit card transactions for violation payments.
-Checks work e-mail and other company communication channels daily.
-Performs other duties as assigned.
Training: They will start onsite for the first day and work onsite for roughly the first week, They will go home and work remotely once their IT credentials are set up and the managers see that they are training well independently.
Hours:
Monday-Friday 8am-5pm
Skills & Qualifications:
-3+ years of customer service experience (Open to retail/fast food) -HS diploma -A personal computer to work on, Must be able to download MS teams. They will utilize their personal computer and will get a company computer if/when they go permanent) PLUS: -Call Center experience or phones experience -DegreeSoft Skills:
-Friendly
-Team player
-Critical thinker
-Ability to deal with irate or difficult customers
They are big on attendance, teamwork, and conflict resolution
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
