at Hornblower Group, Inc in Chicago, Illinois, United States
Job Description
Description
City Cruises is seeking a Server for its Food and Beverage operations in Chicago, IL.
About Us:
City Cruises' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:
The Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
About You:
This person will be adaptable, dynamic, and embody City Cruises' RESPECT Service System.
Essential Duties & Responsibilities:
Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
Greet guests and serve food and beverages in a timely fashion
Accurately take orders and enter them into the point of sale system
Maintain the cleanliness and safety of all common areas and service stations
Participate in the celebration and entertainment experience of the guest
Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
Accurately collect payment from guests for on-board purchases
Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Assist with the warm and efficient greeting and seating of guests when they arrive
Additional job duties as assigned
Requirements & Qualifications:
High school diploma or equivalent required
One (1) year experience in high volume restaurant preferred
Energetic and enthusiastic personality essential
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Must possess a service orientation - actively looking for ways to help others
Basic computer skills are required
Will work for extended periods without sitting
Required to lift furniture and other heavy items such as dishes up and down stairs
Will be required to be available for work on all major holidays
Must meet minimum state age requirements
The RESPECT Service System embodies City Cruises' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, the company participates in the E-Verify program in certain locations.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, Hornblower participates in the E-Verify program in certain locations.
