at T-Mobile USA, Inc. in Downers Grove, Illinois, United States
Job Description
Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
As a Solutions Engineer, you will consult with clients to gain a detailed understanding of their business, identify their business challenges, and develop solutions that meet their needs. You will leverage your technical expertise and industry knowledge to uncover opportunities and recommend solutions that drive successful outcomes for the client. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment & network. SEs provide technical expertise as a part of sales presentations, product demonstrations, as well as providing guidance to client's technical inquiries.
SEs drives solution based outcomes in partnership with Business Sales for specific client opportunities. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. The SE will partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedbac & to act as the voice of the client to our internal stakeholders. SEs keep their technical abilities and industry knowledge up-to-date by attending internal and external training programs. They also obtain and retain relevant partner or industry certifications as needed for their role.
Enterprise Solutions Engineers will also:
*Understand and present T-Mobile network and related key technologies
*Maintain expert-level knowledge of core products & solutions
*Maintain expert-level knowledge of Value-Added Solutions including private network, UCaaS & related software, ect.
*Enable coverage options and create suitable solutions for client review
*Partner with Advanced Network Service Team to create or augment required network/coverage solution
*Faciliate post-sale support/escalations as needed
Job Responsibilities:
Aligns to support an Enterprise sales team in-market.
Participate in customer meetings, primarily face to face.
Facilitate coverage analysis and review with customers.
Discuss and assist with processing In-Building coverage requests.
Uncover opportunities and recommend solutions
Understanding nuances and drivers
Design and architect services and solutions
Close technical hurdles
Prepare and present technical customer presentations
Present product roadmaps
Present network build-out plans.
Demonstrate wireless devices and solutions to customers.
Provide RFP technical input
Strategize with Sales team to improve Regional/National sales
Participate in account reviews with customers
Own customer technical relationships
Supports customer pilots.
Supports complex customer opportunities in sophisticated customer segments such as Enterprise and Public Sector.
Provides Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.)
Maintaining technical knowledge by attend training in assigned areas
Maintaining adequate level of industry expertise
Pursue industry certification appropriate to role
T-Mobile wireless network and related key technologies
Wireless handsets, mobile hotspots, tablets, and key wireless devices
Wireless-related Value-Added Solutions
High-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies.
Ensure a positive customer experience
Assist w/ high-level support and troubleshooting
Open tickets and engage appropriate support resources
Train Sales on technical topics, product updates, Tech Talks
Customer Trainings
Product/Network/Marketing road-show webinars
Provides Training and Mentoring to Associate SEs as required.
Education:
High School Diploma/GED (Required)
Bachelor's Degree STEM area of study strongly preferred.... For full info follow application link.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
