at Illinois Department of Innovation & Technology in Springfield, Illinois, United States
Job Description
35% 1. Subject to management approval, serves as the Deputy Chief Information Officer (CIO)of Operations for the Department of Innovation and Technology (DoIT), supporting the Department of Children and Family Services (DCFS):
• Plans, advises, directs, manages, and coordinates the Information Technology (IT) Operations Program for DoIT-DCFS, which includes the Project Office, Application Service Desk, and the Cloud Architect.
• Formulates, develops, implements, and interprets statewide policies and procedures relating to areas of oversight.
• Coordinates and monitors next-generation information technology delivery of all third-party information technology infrastructure used for all business processes across the Assigned Agency.
• Serves as an IT senior leadership team member, contributing to the development and execution of assigned agency-wide IT strategy and ensuring alignment with DoIT-DCFS standards, strategies, and delivery capabilities.
• Reviews, analyzes, and evaluates the effectiveness of existing and proposed programs, policies, procedures, and organizational methods, monitoring to ensure/verify compliance with federal, state, and DoIT-DCFS, requirements.
• Drives incident, problem, change, release, configuration, availability, and capacity management with regard to DCFS-DoIT IT applications.
• Develops long-range plans for DoIT-DCFS application support and monitors progress toward accomplishment of same.
• Plans, develops and implements methods, systems, and examination procedures designed to effectively monitor DoIT-DCFS IT governance.
• Initiates and develops plans to enhance office functions and operations.
• Directs, controls, and coordinates the planning and development of Department projects and related activities.
• Collaborate with the DoIT Chief of Learning and Development to manage and implement the learning and development functions for DoIT/DCFS.
• Confers and consults with the DoIT-DCFS Chief Information Officer (CIO) providing input on budget preparation and expenditure monitoring.
20% 2. Manages Information Security for DoIT-DCFS:
- Under direction of the DoIT-DCFS CIO and the DoIT Chief Information Security Officer, manages and implements security controls for DoIT-DCFS IT systems.
- Manages the information security monitoring/reporting system and incident reporting and tracking system, addressing elevated critical issues, problems, questions, etc., to the DoIT-DCFS CIO and DoIT CISO.
- Manages and directs staff and/or participates in performing protective or corrective measures when a security incident or vulnerability is discovered.
- Reviews staff reports regarding security violations, including the accidental or intentional destruction, disclosure, modification, or interruption of information that may cause serious financial and/or information loss and manages implementation of corrective measures.
- Apprises DoIT-DCFS CIO and DoIT Chief Information Security Officer (CISO) of findings and informs of corrective measures implemented or advises/recommends and oversees the implementation of corrective measures for the most critical/highly complex security violations.
- Monitors security processes, operations, systems, and/or functions to ensure all are following:
- Compliance with relevant regulations such as PCI, HIPAA, PII, FISMA
- Security risk standards such as CISSP, ISC2
- Control standards such as NIST, ITIL, COBIT, COSO,
- Manages and guides staff on identified issues, problems, and /or concerns.
- Maintains awareness of new or modified industry or legislative regulations and standards and keeps staff apprised.
15% 3. Oversees and manages the Platform Systems Support for DoIT-DCFS:
- Provides oversight, direction, and guidance to staff maintaining and enhancing several technology platform technologies specific to DoIT-DCFS.
- Develops DCFS Platform Systems Staffing Plans for review and approval by the DoIT-DCFS CIO.
15% 4. Serves as a full-line supervisor:
• Assigns and reviews work.
• Provides guidance and training to assigned staff.
• Counsels staff regarding work performance.
• Reassigns staff to meet day to day operating needs.
• Establishes annual goals and objectives.
• Approves time off.
• Adjusts first level grievances.
• Effectively recommends and imposes discipline, up to and including discharge.
• Prepares and signs performance evaluations.
• Determines and recommends staffing needs.
• Monitors provisions of contractual agreements, ensuring all provisions are adhered to and effectively recommends termination or renewal of contracts of consultant contracts.
5% 5. Speaks on behalf of the DoIT/DCFS Chief Information Officer:
• Speaks to private, state, and federal agencies regarding DoIT-DCFS IT operational needs, including related procurements and maintenance.
• Represents the DoIT-DCFS CIO at meetings and conferences, relative to operations standards and policies.
• Presents information to others with clarity and precision.
5% 6. Keeps abreast of new developments in the Information Technology (IT) field:
• Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on IT products, vendors, techniques, and procedures.
• Attends demonstrations and exhibitions related to assigned operations.
5% 7. Performs other duties as required or assigned, which are reasonably within the scope of duties enumerated above.
