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Associate Director - Client Services

at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States

Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Under general direction of the Director of Client Services, AoR Account Lead, and on behalf of clients, this hands-on role helps maintain and grow strong client relationships with assigned brands, contributes to product payer strategy development, develops and drives innovative managed market initiatives, works with internal teams to ensure the quality of deliverables and interactions with assigned clients, and ensures projects are completed on time and budget for assigned clients. Qualified candidate will have an attention to detail and be a proactive, critical thinker who is interested and able to work in a matrixed, team-oriented organization where all team members take responsibility for the quality and validity of the project. This role requires experience in the healthcare industry (client or consulting side). Depending on the candidate's experience this role may be filled at an Assistant or Associate Director level, roles and responsibilities will adjust accordingly.

A typical workday for an AoR Client Services Assistant/Associate Director may include:
Working hand in hand with lead account strategist, content expert, and project manager to develop an account strategy and execute on tactics
Serving as a main client point of contact and helping to coordinate activities for assigned client accounts
Interfacing with client on status calls, developing client contact reports, and providing ongoing follow-up for deliverables and client meetings
Acting as lead on project management oversight, providing clear guidance on timelines, budgets, and project management requirements
Assisting account and being onsite as needed to effectively manage the account and associated projects
Working collaboratively with market research team, managed markets team, reimbursement team, creative team, and health outcomes/scientific team to produce client deliverables
Managing team with internal trafficking/legal/regulatory approval process to ensure all client comments and changes have been incorporated
Approving purchases, contracting, expenses, and may manage vendor relationships
Helping to allocate human and financial resources as appropriate to ensure objectives are accomplished
Implementing and delivering on various project types, including but not limited to:
Brand planning engagements
Value proposition creation (for client products to payers and providers)
Message testing/payer market research
Field force tools development and training (i.e., account manager tool kits)
Sales aids (both payer and provider)
Market segmentation analyses
Digital marketing/sales aids
Reimbursement assessments
Account strategy
Market research including ad boards, focus groups and MCN events
Contracting strategy
Commercialization strategy
Pricing
Coordinating with sales organization to develop new business opportunities in assigned accounts
Working with procurement teams to ensure contracting with Cencora is easy for key clients
Contributing to proposal writing, contracting, client capabilities presentations, and pricing
Overall responsibility for timeliness, accuracy, and completeness of all services
Identifying areas for risk

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Minimum of 3 years of experience in payer or brand marketing within the pharmaceutical industry or a pharmaceutical agency of record.BS/BA required, advanced degree preferred
Structured and well organized
Demonstrated success within the consulting environment or pharmaceutical industry
Significant knowledge base of managed markets, reimbursement, and/or health economics
Ability to interact with and influence clients to drive existing and future business
Excellent writing skills as well as the ability to communicate complex material in presentations and discussions in a straightforward manner
Strong presentation skills for both internal and client communications
Strong interpersonal skills in order to develop sound, long-term client relationships and an ability to influence clients
Ability to work well in a dynamic, successful consulting firm, which maintains high quality standards and demands excellence
Fluent in Microsoft Office Suite tools
Willingness to travel to client sites (assume 15-25% of time)

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires a bachelor's degree in a related field with 8+ years of experience in payer marketing within the pharmaceutical industry or a managed... For full info follow application link.

Equal Opportunity Employer/Minority/Female/Disability/Veteran

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Job Posting: 12018512

Posted On: Jul 01, 2024

Updated On: Jul 03, 2024

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