at University of Illinois Community Credit Union in Champaign, Illinois, United States
Job Description
The ITM/ATM Product Manager oversees and manages the fleet providing a seamless, secure, and user-friendly banking experience through the ATM/ATM solutions. They will collaborate closely with various departments to ensure proper security, technology, balancing, oversight, and communication regarding the machines. They will work to ensure accurate and effective operation, meet regulatory requirements, and promote new features and services offered through the machines.
Essential Functions & Responsibilities:
- Model and deliver outstanding service to both internal and external members as defined by UICCU’s credit union’s service mission and promises.
- Responsible for staff education and promotion of the ITM/ATM experience.
- Responsible for working with marketing to promote the ITM/ATM experience for members.
- Become the subject matter expert offering guidance and support for the specification functions of the ITM/ATM fleet.
- Ensure the necessary software is maintained and updated. Perform all upgrades/releases and coordinate necessary audits/filings/testing in a timely and efficient manner ensuring that our fleet and supporting documentation is in compliance.
- Maintain and update departmental procedures, machine replenishments, and machine balancing procedures, ensuring compliance with applicable laws and regulations.
- Owns contract renewals, rollout of future ITM/ATM deployments, future integrations, as well as ITM/ATM removals.
- Liaison with accounting for reconciliation procedures.
- Responsible for creating, analyzing, and reporting on ITM metrics.
- Responsible for vendor management as it relates to the fleet. This includes courier management, machine inspection, and performance and enhancement testing.
Salary and Benefits:
- Starting salary is $61,588 per year.
- Comprehensive insurance options including Health, Dental, and Vision for full-time employees.
- 401K eligibility, including company match program.
- Generous paid time off benefits.
UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.
We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
UICCU has been named a Best Place to Work for the past 7 years!
