at RXO in Bolingbrook, Illinois, United States
Job Description
Accelerate your career at RXO.
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, were revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Director, Market Operations at RXO, you will have P&L responsibility for an assigned region and manage all aspects of operations. Youll lead a team of direct reports, interact with key customer contacts, and have accountability for driving operational efficiency while improving the overall customer experience. Youve built an impressive career already and youre ready to take it to the next level. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Become a part of our dynamic global team and we'll help you develop to a level that will exceed your expectations.
What your day-to-day will look like:
- Lead a team of field-based direct reports who are responsible for operational efficiency, customer service and contractor procurement
- Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions
- Proactively manage customer service metrics to drive an excellent customer experience
- Provide guidance, training and performance management to employees while developing talent through continuous coaching
- Establish and maintain effective, collaborative work relationships both internally and externally
- Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities
- Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls
- Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding drivers of those results
- Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established timeframe
What youll need to excel:
At a minimum, youll need:
- 7 years of experience in carrier development, delivery, distribution logistics and facility/warehouse management
- Experience performing complex analyses of data, processes, policies, procedures and/or systems
Itd be great if you also have:
- Bachelors degree in a business-related field
- 10+ years of experience in the logistics and transportation industry
- Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
- Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience
- Self-motivated work style with the ability to work well with minimal supervision or in a team environment; consult with team members and management as needed
- Strong organizational and time management skills
In this role, youll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. Were a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If youre driven and looking...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
