at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States
Job Description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
Reporting to the Supervisor - Pharmacy Data Services, the role involves assisting in PDS retail programs and services. The Pharmacy Data Services Analystsupports billing, customer listings, and field sales activities, requiring interaction with internal and external stakeholders.
Facilitate Onboarding and Offboarding requests for new and existing customers by collaborating with cross-functional teams to meet customer needs.
Conduct PDS training for Sales, Customer Implementation, Account Managers & Customer Systems Support associates.
Collaborate with 3rd Party vendors to transition new customers from other wholesalers and onboard new software set ups as needed.
Interact with the EDI Department on EDI maps/parameters for accurate data transfer to customers and price file testing.
Validate Legal Documents on hand or that need to be collected (NDA, PDS Agreement or MPA) before providing services.
Coordinate new 3rd Party Vendor set ups with EDI and collaborate on enhancements to file formats with 3rd Party Software vendors.
Troubleshoot and resolve pricing discrepancies, billing issues, data integrity concerns, catalog failures, and ordering problems by liaising with internal and external teams.
Assist customers in downloading catalogs via SFTP or Secure Sites.
Manage monthly billing fees for customers and maintain lists of 3rd Party Vendor and Buying Group Fees.
Identify process improvement opportunities within PDS operations, maintaining SOPs accordingly.
Exhibit a strong customer focus by enhancing the overall customer experience through collaboration across departments.
Address conflicts effectively and escalate issues when necessary. Demonstrate excellent analytical, troubleshooting, time management, interpersonal, organizational, prioritization, written communication skills as well as attention to detail.
Foster teamwork, maintain a positive attitude, exhibit adaptability to change. Proficiency in computer operations using Microsoft Word, Excel, Access, PowerPoint is essential for effective system utilization.
Willingness to travel occasionally (less than 10% of the time).
What your background should look like
High school degree or equivalent combination of experience and education; normally requires a minimum of three (3) years experience working in a customer service environment; medical or pharmaceutical background preferred. Knowledge of pharmacy systems, a plus.
This position requires a diverse skill set encompassing technical proficiency alongside strong interpersonal skills to ensure seamless coordination among various stakeholders for the successful execution of PDS activities while prioritizing exceptional customer service delivery standards.
Working knowledge of computers necessary to operate effectively with company systems and programs; Microsoft Word, Excel, Access, Outlook, databases
Prior working experience and/or knowledge of SAP and Salesforce - desired (but not a requirement)
Ability to communicate effectively, both orally and in writing
Good relationship building skills
Strong organizational skills; attention to detail
Strong interpersonal skills
Good analytical skills
Strong leadership and staff development skills
Ability to work well both independently as well as within a team orientated environment
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://www.virtualfairhub.com/cencora
Schedule
Full time
Salary Range*
$41,600 - 59,400
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in... For full info follow application link.
Equal Opportunity Employer/Minority/Female/Disability/Veteran
