at Press Ganey Associates LLC in Chicago, Illinois, United States
Job Description
Company Description
Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patience experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!
Our businesses - Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients' target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retails, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.
Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
Exciting challenges in an international environment
Competitive salary and regular performance reviews
Flexible location and working environment - possibility to work from home
Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
and many more...Job Description
As a Senior Product Manager, you'll be working directly with the Patient Experience team, with a particular focus on member engagement and services. You will be part of a dynamic and collaborative environment where you will work with cross-functional teams to design, build, and bring to market our products. We are seeking a candidate who is passionate about understanding our users and customers, and who loves creating amazing user experiences.
Duties & Responsibilities:
Gain a deep understanding of the market, competitive landscape, and client experiences.
Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth.
Generate product buy-in with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding. Be the central point of communication around your product.
Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements. Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering.
Provide some cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development.
Drive product launches by working closely with marketing, educational services, talent development, and other key stakeholders.
Work closely with ...
Executives and leadership to gain a stronger understanding of the business needs and priorities.
Clients to solicit feedback on products and services, and to better understand their problems and pain points.
The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient.
The engineering team to ensure the product is brought to market according to business requirements and client expectations.
The marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy.
The client services teams to respond to requests and questions, plus assisting in ROI reporting to the clients.
May require occasional travel a few times a year.Qualifications
5+ years of SaaS product management experience, preferably within healthcare
Experience with practice management systems or EHR software, especially Epic, is a very strong plus
Self-starter with a bias toward action and a proven track record of results, who can think strategically, prioritize ruthlessly, and execute methodically
Have a passion for user experience, getting to the root of user problems, and solving them creatively while still balancing the needs of the business
Understanding of key technologies and ability to converse at a technical level; can understand work effort and trade-offs with technical solutions
Think and build products with a platform mindset, specifically how features fit into the overall platform, how they scale, etc.
Experience with customer/client management, and managing the tension... For full info follow application link.
Press Ganey Associates, Inc. is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.
