at Molex Inc in Bolingbrook, Illinois, United States
Job Description
Your Job
We are hiring at Molex! Our Application Tooling team in Bolingbrook is looking for a Technical Customer Support Specialist. This role is responsible for providing in-house and on-site technical customer support, trouble shooting and training for internal and external customers.
What You Will Do
This role will provide technical customer support for internal and external customers regarding Application Tooling products, including but not limited to applicators, hand tools and other semi-automated machines.
Work with our Tooling Support, Production Shop, Engineering, Quality, Materials, and Product Management teams to gain the knowledge required to help our customers.
Contribute to the Tooling Support Team efforts by providing technical customer support in the form of trouble shooting and resolving customer issues as well as provide appropriate training via email, phone and MS Teams
Manage the on-going efforts to support issues that require involvement from other groups within APT and other Molex entities.
Coordinate bringing customers in the Application Tooling facility and performing hands on training.
Participate and support continuous improvement activities when asked.
Travel to customer's facilities to help install new tooling, troubleshoot, and train customers on best practices, when required or beneficial to your development.
Who You Are (Basic Qualifications)
Mechanically inclined
Ability to communicate verbally and in written form to various levels of an organization in a professional manner.
Ability to train mechanical and technical skills to customer satisfaction
What Will Put You Ahead
2+ years' experience as a machine builder, or equivalent experience
Knowledge of Machine Building techniques
Experience in a customer support capacity
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.
