at Carlson Rezidor Hotel Group in Salt Lake City, Utah, United States
Job Description
Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com.
The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Position Summary
The role of the Banquet Captain is to execute the banquet operations in accordance with our standard operating procedures to care for our guests in a prompt and courteous manner while maintaining a high level of quality and consistency.
We are also offering a $500 signing bonus after the completion of our probationary period.
Ensures efficient operation of banquet functions by coordinating and providing work direction for banquet personnel
Holds pre-function briefing to determine specifications of each function
Ensures quality service by assigning employees to workstations
Ensures that servers take care of every customer and are alert at all times to see that customers are given every attention
Provides work direction to servers; verifies that servers are at work as scheduled
Handles customer concerns and complaints promptly and tactfully.
Provides employees with the information needed to perform their job effectively
Orients employees to the department and hotel and provides on-the-job training on job responsibilities
Prioritizes and assigns work
Provides feedback to the employee and department manager on the employee's performance of job responsibilities
Works closely with kitchen to coordinate cooking, food presentation and delivery times for each function
Completes dish and food requisitions as necessary
Ensures that employees follow proper sanitation practices
Supervises the handling, storage and security of all kitchen and banquet equipment used in function
Reports all maintenance problems to appropriate personnel
Inspects rooms and public areas for cleanliness
Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations
Communicates and demonstrates the service brand behavior to other employees
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Performs other duties as required to provide the service brand behavior and genuine hospitality
Requirement/Skills
Ability to obtain and hold Bartender's License
Must be at least 21 years of age
Excellent customer service skills
Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings
Demonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels
Highly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
Physical Demands
Ability to lift up to 25 pounds on a regular basis
Able to setup and take down tables, chairs, stages, and other banquet meeting fixtures
Ability to push and pull carts weighing up to 200 pounds
Ability to stand for extended periods of time
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be... For full info follow application link.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
