at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
The Renewal Support Specialist I focuses on using business and technical skills to close all assigned renewal opportunities. They focus on existing contracts and work with sales to provide details on customers' renewal options. The Renewal Support Specialist 1 works with sales and partner representatives quote to renewal requests.
Key Areas of Responsibility
70% of time is spent quoting transactional renewals.
Respond to email and inquiries from sales regarding their expiring renewals
30% of time is spent consulting with sales to quote renewal opportunities.
Develop business relationships with sales
Work with other Product Specialists and partner contacts to better serve sales.
Respond to renewal inquiries from sales.
Attend Partner specific and Renewal Support Specialist related trainings.
Work hand in hand with the sales and partner contacts to help drive prepare quote.
Be responsive to sales.
Attend external trainings and conferences (Manager's approval).
Qualifications - External
Education and/or Experience Qualifications
Proficiency with Microsoft Office
Associate Degree or equivalance work experience
Required Qualifications
Proficiency with Microsoft Office Suite Products
Excellent written and verbal communication skills and the ability to maintain a professional relationship with all departments
Demonstrated ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
Applicant should demonstrate solid attention to detail and a penchant for accuracy
Time-management skills are required, as well as the ability to handle multiple projects
Ability to prioritize work and work accurately under pressure of deadlines with frequent interruptions
Ability and willingness to travel up to 10% or as needed to other CDW locations
Ability to understand, remember, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to multi-task, organize and prioritize, apply common sense in performing job, and understand and follow basic instructions and guidelines.
Preferred Qualifications
Experience in technology sales support
Highly innovative and proactive
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: https://cdw.benefit-info.com/
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
