at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
The Services Administrator provides central support for the Services Operations team. The individual in the role needs a high level of accuracy and deep knowledge of services and the tools used to support operational and financial reporting. They will effectively and efficiently manage multiple queues to support the team.
Key Areas of Responsibility
Maintain systems of record for the full lifecycle of key services.
Communicate Services engagement methodology and other best practices to coworkers and partners as needed.
Facilitate multiple queues to support the services organization requests in a timely manner.
Conduct testing and maintenance as needed on various tools to support system enhancements and process updates.
Support Services programs.
Participate in continuous tool and process improvement projects as requested.
Receive, interpret and advise services management on a multitude of business critical reports.
Other duties as assigned.
Education and/or Experience Qualifications
Bachelor's Degree or equivalent experience required or minimum of 3 years of experience in an IT related Professional Services environment.
Required Qualifications
Provide forward thinking leadership at all times
Ability to communicate effectively both orally and written using a variety of styles and techniques appropriate to the audience
Demonstrated ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
Applicant should demonstrate solid attention to detail and a penchant for accuracy
Exceptional customer service skills
Proven ability to proactively collaborate, and build relationships, take initiate, and creatively problem solve
Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints
Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area
Ability to excel in a dynamic and fast paced environment
Influential with others, tailoring communication to the needs of the target audience
Ability and willingness to travel up to 10% or as needed to other CDW locations or client sites
Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.
Preferred Qualifications
Experience with Professional Services Automation tools
Experience implementing process improvement projects
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: https://cdw.benefit-info.com/
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
