at Jones Lang LaSalle in Chicago, Illinois, United States
Job Description
Guest Services Representative
Full time, onsite in Chicago, IL
Energetic and friendly individuals needed to provide an outstanding guest experience in a customer service position at a Loop office building. The Guest Services Representative will courteously greet all tenants and visitors to the reception desk, while making a wonderful first impression for visitors to the building. Since this is a position meeting and greeting the public, the Guest Services Representative must have exceptional interpersonal and communication skills and present a professional appearance and demeanor at all times.
We're looking for someone who:
Takes great pride in offering helpful, friendly service at all times
Is able to multi-task in a fast-paced environment, accommodating and communicating with a broad range of clientele with varied needs
Is able to collaborate and work within a team environment
Is proactive, approachable and solution focused
Is punctual and dependable
Has a strong customer service orientation
Has excellent interpersonal and communication skills
Has experience with multi-line phone systems
Is proficient on basic Microsoft Office applications and the Internet
Duties will include:
Courteously greeting all tenants and visitors to the reception desk
Signing in all authorized visitors according to the policies, rules, and regulations
Contacting tenants in a courteous and professional manner when a guest is not pre-registered
Providing excellent service to all guests arriving at the building
Processing visitors' information and provide a visitor badge
Providing access to visitors for tenant and non-tenant group events, as needed
Answering any tenant phone calls and emails for assistance throughout the day
Providing guidance/information as requested from tenants
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
