at Lumen in Springfield, Illinois, United States
Job Description
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Lumen is looking for Solution Engineers who are passionate about leveraging technology innovation for the betterment of humanity. This exciting customer-facing solution engineering role will work in partnership with our Sales & Customer Success Executives, leading innovative conversations that help shape the growth of our customers.. Solution Engineers design and architect solutions utilizing our technology services platform. The successful Solution Engineer must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.
The Solution Engineer will be responsible for analyzing customer needs and requirements through strategic discovery, utilizing technical thought leadership, discussing industry best practices, and presenting our product offerings to prospects and customers based on each customer’s specific desired business outcomes.
Location
The professional in this position must reside in the USA and may work from home when not in team or client meetings.
The Main Responsibilities
+ Customer Meetings: Leads and attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates strong solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer’s management team.
+ Customer Solution Development: Analyze and identify our customer’s business and technology objectives, conduct full technical discovery, and architect client solutions to meet gathered requirements. Assess business and operations impacted by technology. Craft and propose custom solutions that differentiate Lumen’s services and meet customer’s requirements and desired business outcomes by asking probing questions that are meaningful to the customer to collect information that enables the sales team to be more effective and responsive to customer’s needs. Ability to complete complex custom designs.
+ Internal and External Training: Advises customers, sales and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc.
+ Thought Leadership: Internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management.
+ Customer Advocate: Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops. Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable. Contribute to development of technical sales strategy. Design, architect and demonstrate visionary solutions in a way that closely reflects our customers technology roadmap.
+ Lifecycle / Ecosystem Partnership: Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle. Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.
What We Look For in a Candidate
+ Federal Accounts Knowledge and Experience is a required
+ Ability and Willingness to Obtain Security Clearance is required
+ US Citizenship is Required
+ Technical knowledge across one or more of the following (Global network infrastructure, edge cloud capabilities,connected security, communication and collaboration services).
+ B.S. Degree in a related field or equivalent work experience in the private sector or military
+ Five years Plus of WLAN Experience is required
+ Fundamental understanding of Unified Communications
+ Fundamental understanding in Cloud & Architecture design – AWS , Google Cloud, Azure
+ Fundamental understanding in Network Functions Virtualization.
+ Industry certifications: In 1 or more specialized technologies ( WLAN) are a plus
+ Fundamental understanding in Security solutions – SASE, Fortinet
+ Strong verbal, and written communication
+ Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, product & engineering.
+ Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
+ Some Travel required (limited out of town)
Compensation
The Starting base salary for this role differs based upon the employees’ primary work location. Employees typically do not start at the top of the range. Compensation depends on each individuals qualifications. This listing is for base salary only and does not include other possible incentives associated with the position.
Location Based Salary Ranges:
$89,780- $119,700 in these states: AR ID KY LA ME MS NE SC SD
$94,500 -$126,000 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY
$99,230 -$132,300 in these states: CO HI MI MN NC NH NV OR RI
$103,950-$138,600 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Requisition #: 333979
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaim
