Shuttle Driver

at Loews Hotels Inc in Des PlainesRosemont, Illinois, United States

Job Description

Shuttle Driver
Situated between the energy of Downtown Chicago and the convenience of the nations busiest airport, Loews Chicago OHare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an OHare Oasis.

Purpose:
Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. The Driver provides relevant hotel information, transports guests via shuttle, and coordinates with other departments to satisfy guest requests.

Essential Functions:
Welcomes guests to the Hotel
Assists all arriving guests with luggage coordinates the storage of luggage
Maintains the cleanliness of luggage storage and bell closet areas at all times
Assist with the cleaning of hotels bell carts on daily basis
Maintains the cleanliness and organization of bell stand supplies and materials
Provides parking information to guests
Opens Hotel entrance door for guests
Handles guest inquiries professionally and with the utmost courtesy and accuracy
Provides guests with Hotel and surrounding area information and travel directions
Drive hotel guests to and from the airport and other assigned trips, obeying all traffic rules and regulations constantly throughout shift to ensure a safe, accident-free trip/ transfers.
Assist guests with storing and retrieving their luggage from Hotel Shuttle
Open Shuttle doors to assist guests on and off the Hotel Shuttle.
Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
Maintain the Hotel Shuttle; gas, oil, cleanliness; filling in daily Shuttle reports and reporting any malfunctions on a daily basis.
Follows and obeys traffic rules & regulations
Summons taxis for outbound guests and provides information regarding other transportation options
Becomes familiar with guest names and acknowledges guests by name
Maintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasks
Provide detailed information about hotel facilities and operating hours.
Is alert to guests who appear to be intoxicated and intend to drive a vehicle notifies Security department immediately for assistance
Assists Security in emergency situations when requested
Ensures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front door
Establishes a good working relationship with all Hotel departments
Assist with Group deliveries when asked
Other duties as assigned
Notifies appropriate individuals fully and completely of all problems and unusual matters of significance
Is polite, friendly, and helpful to guests, management, employees
Attends appropriate hotel meetings and training sessions
Promotes and applies teamwork skills at all times
Executes emergency standards in accordance with hotel standards
Complies with safety regulations policies and procedures
Complies with hotel and department standards, policies, and rules
Remains current with hotel information and changes
Maintains cleanliness and excellent condition of equipment and work area
Assist bell staff and doorperson when needed.

Qualifications:
Excellent communication and guest relations skills
Excellent knowledge of local area
Must be able to lift 75 pounds and push a cart weighing up to 150 pounds
Position requires continual bending, lifting, stooping, and pushing
Able to work a flexible schedule, including weekends and holidays
Ability to drive all speed shifts of vehicle, van, limousines, shuttles and automobile
Ability to drive under extreme road conditions such as rain & snow
Excellent driving records as verified by the Motor vehicle report
Must have a CDL license with Passenger Endorsement (P)
Must maintain clean driving record

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.