at Early Warning Services in Chicago, Illinois, United States
Job Description
At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
Overall Purpose
Leads a team of business insight analysts to drive results in Client Engagement Services by delivering personalized, responsive, and innovative engagement experiences through strategies that align to the objectives of our clients and our business. Measures and drives performance of the Client Engagement organization. Functions as a key thought leader and liaison for Client Engagement business partners, including but not limited to incident management, product, marketing, and sales.
Essential Functions
Develops and implements comprehensive client engagement strategies that align with the company's business goals and objectives.
Develops, builds, and sustains productive working relationships with key stakeholders and ensure key project information is clearly communicated to drive fact-based decisions, improve business performance, and ensure business readiness.
Identifies key client segments and tailors engagement plans to meet their specific needs and preferences.
Utilizes data-driven insights to continuously refine and optimize engagement tactics.
Leads, mentors, and develops a high-performing client engagement team, fostering a collaborative and results-driven environment.
Sets clear performance expectations, provides regular feedback, and conducts performance reviews to ensure team goals are met.
Establishes key performance indicators (KPIs) and metrics to measure the effectiveness of client engagement initiatives.
Regularly analyzes engagement data, prepares detailed reports, and presents findings to senior leadership.
Uses advanced analytics tools and methodologies to derive insights from engagement data and inform strategic decisions.
Develops and maintains dashboards to provide real-time visibility into engagement performance.
Designs, implements, and optimizes processes related to client engagement to ensure efficiency and scalability.
Collaborates with cross-functional teams to integrate engagement processes into broader business workflows.
Identifies and addresses process bottlenecks, ensuring seamless execution of engagement strategies.
Implements best practices in process management and continuous improvement.
Works closely with Marketing, Sales, Customer Service, and Product Development teams to ensure a cohesive and unified approach to client engagement.
Advocates for client needs and feedback within the organization, influencing product and service improvements.
Coordinates and host client events, webinars, and other engagement activities.
Support the company's commitment to risk management and protecting systems and data integrity and confidentiality.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
Minimum Qualifications
Bachelor's degree in marketing, Business Administration, Communications, Data Analytics, or a related field
Minimum of 7 years of experience in client engagement, customer relationship management, or a related role, with at least 3 years in a leadership position.
Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights.
Proven experience in developing and executing successful client engagement strategies.
Excellent leadership and team management abilities, with a track record of building and motivating high-performing teams.
Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
Demonstrated experience in process management and optimization, with a focus on continuous improvement.
Proficiency in CRM software and engagement tools, as well as data analysis platforms.
Demonstrated ability to work cross-functionally and influence stakeholders at all levels of the organization.
Background and drug screen
Preferred Qualifications
Additional related education and experience preferred.
Strong... For full info follow application link.
Early Warning is an equal opportunity employer that takes affirmative action to employ, and advance in employment, qualified minorities, women, individuals with disabilities and covered veterans.
