at Novitex in Chicago, Illinois, United States
Job Description
About the Role:
We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Essential Job Responsibilities:
Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
Lift heavy boxes, files or paper when needed
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Demonstrate flexibility in satisfying customer demands in a high volume, production environment
Consistently adhere to business procedure guidelines
Adhere to all safety procedures
Take direction from supervisor or site manager
Maintain all logs and reporting documentation, attention to detail
Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc.)
Operating mailing, copy or scanning equipment
Shipping & Receiving
Handle time-sensitive material like confidential, urgent packages
Perform other tasks as assigned
Scanning incoming mail to recipients
Perform file purges and pulls
Create files and ship files
Provide backfill when needed
Enter information daily into spreadsheets
Identify charges and match them to billing
Sort and deliver mail, small packages
Key Skills:
Minimum of 6 months customer service-related experience
Keyboarding and windows environment PC skills required (Outlook, Word, Excel)
Experience running mail posting equipment a plus
Excellent communication skills both verbal and written
Lifting to 55 lbs. with or without accommodations
Willingness and availability to work additional hours if assigned
Ability to effectively work individually or in a team environment
Competency in performing multiple functional tasks
Ability to meet employer's attendance policy
Qualifications:
High school diploma or equivalent.
Proficiency in reading, writing, and speaking English.
Ability to work at a computer for extended periods.
Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
Close vision and ability to focus are necessary for performing tasks accurately.
Ability to engage in repetitive motion activities like twisting, bending, and climbing.
Previous experience with data entry is desirable.
"The pay range for this position is $17/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
