at Snap-on in Crystal Lake, Illinois, United States
Job Description
OverviewAre you looking to start your career with a great company? Snap-on's Customer Care Center is currently hiring an Accounting Support Representative to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance.
Benefits and Perks
- 401k with company match
- Full medical with options for Dental and Vision
- Employee Assistance Program
- Pension
- Employee Stock Purchase Program
- Employee Purchase Program
- Tuition Reimbursement Program
- Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
- Annual raises and bonuses (dependent on profitability of the business)
Responsibilities
- Assist franchisees with weekly statements, ensuring accuracy, identifying discrepancies or inconsistencies, and resolving them in a timely manner.
- Collaborate with franchisees and internal stakeholders to address any accounting-related inquiries or issues, providing guidance and support as needed.
- Prepare and process manual and automated transactions including but not limited to payments, misc. transactions, purchase credits.
- Assist in the development and implementation of standard operating procedures, accounting policies, and controls to improve efficiency and mitigate risk.
- Stay informed about changes in accounting regulations and standards relevant to franchise operations, ensuring compliance and timely implementation.
- Collaborate with cross-functional teams, including operations, legal, and compliance, to support franchise-related initiatives and projects.
- Reconcile banking transactions and accounting ledgers.
- Record all inbound contacts and manage open cases through the CRM system.
- Assist other employees with productivity transaction research when applicable.
- Meet or exceed individual department metrics.
- Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
- All other duties assigned by management.
Qualifications
- Minimum 2 years administrative experience
- Minimum Accounting Certification or Associate's Degree or equivalent. Bachelor's degree preferred.
- Intermediate Excel Skills or higher required
- Understanding of accounting principles and practices, with knowledge of GAAP and relevant regulatory requirements.
- Experience working with franchise operations preferred.
- Strong problem-solving skills and the ability to identify and resolve issues proactively.
- Excellent analytical skills and attention to detail, with the ability to review and analyze complex financial data.
- Strong communication skills, both verbal and written, with the ability to effectively interact with internal and external stakeholders.
- High level of integrity and professionalism, with a commitment to maintaining confidentiality and upholding ethical standards.
- Flexible in daily activities, change priorities and coordinate multiple tasks.
- Ability to use a wide range of procedures & analyze situations to determine what action should be taken within limits of standard practice.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran