Customer Service Representative I

at Foresight Financial Group in Herscher, Illinois, United States

Job Description

Position Summary: 

The Customer Service Representative at State Bank of Herscher is responsible for ensuring customer transactions are handled in a prompt, professional manner, following company policies and procedures. 

Primary Responsibilities:

1. Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
2. Cashes checks and pays out money after verification of signatures and customer balances.
3. Using Teller Capture, records and balances currency, coin, and checks in cash drawer, and periodically thru the day trial balances the drawer to ensure accuracy.
4. Completes necessary tasks to open and close the bank, with an officer present.
5. Provides support to new employees, answering questions and directing to resources.
6. Process check orders.
7. Process mail and night drop transactions.
8. Put postage on mail and prepare for taking to the Post office or carrier pickup, as applicable and other administrative office support, as needed.
9. Prepare, empty, and deliver contents of courier bag that is received daily.
10. Exercises dual control, as needed, to process bank by mail transactions, night deposit transactions, vault, and quarterly check audits.
11. Count and balance funds in the ATM and balance coin machine, as assigned.
12. Prepare money, as needed, for onsite ATM’s, as assigned.
13. Accepts and processes all types of loan payments and approved loan advances.
14. Handles a variety of miscellaneous products and services, including cashier’s checks, property tax payments, license stickers, gift cards, and Merchant Bucks as applicable.
15. Completes training courses with passing grade by scheduled due date.
16. Answers phones and assists customers.
17. Roll and tray coin, as needed.
18. Process and verify currency order from Federal Reserve.
19. Filing as needed.
20. Balancing the vault, coin machine, as assigned.
21. Maintain knowledge of the bank’s products and services and communicating them with customers to meet their needs

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.