at Foresight Financial Group in Herscher, Illinois, United States
Job Description
Position Summary:
The Customer Service Representative at State Bank of Herscher is responsible for ensuring customer transactions are handled in a prompt, professional manner, following company policies and procedures.
Primary Responsibilities:
- Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
- Cashes checks and pays out money after verification of signatures and customer balances.
- Using Teller Capture, records and balances currency, coin, and checks in cash drawer, and periodically thru the day trial balances the drawer to ensure accuracy.
- Completes necessary tasks to open and close the bank, with an officer present.
- Provides support to new employees, answering questions and directing to resources.
- Process check orders.
- Process mail and night drop transactions.
- Put postage on mail and prepare for taking to the Post office or carrier pickup, as applicable and other administrative office support, as needed.
- Prepare, empty, and deliver contents of courier bag that is received daily.
- Exercises dual control, as needed, to process bank by mail transactions, night deposit transactions, vault, and quarterly check audits.
- Count and balance funds in the ATM and balance coin machine, as assigned.
- Prepare money, as needed, for onsite ATM’s, as assigned.
- Accepts and processes all types of loan payments and approved loan advances.
- Handles a variety of miscellaneous products and services, including cashier’s checks, property tax payments, license stickers, gift cards, and Merchant Bucks as applicable.
- Completes training courses with passing grade by scheduled due date.
- Answers phones and assists customers.
- Roll and tray coin, as needed.
- Process and verify currency order from Federal Reserve.
- Filing as needed.
- Balancing the vault, coin machine, as assigned.
- Maintain knowledge of the bank’s products and services and communicating them with customers to meet their needs
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.