at Altorfer Industries in Addison, Illinois, United States
Job Description
E-Business Specialist
Req No.
2024-4919
Category
Administrative/Clerical
Location
US-IL-Addison
Type
Regular Full-Time
Union or Non-Union
Non-Union
Division
Heavy
Company
Altorfer Industries Inc.
Working Hours/Days
8:00 am - 5:00 pm Monday - Friday, additional hours if necessary.
Overview
The eCommerce Specialist will provide a coordinated and consistent approach in deploying and driving adoption and commercialization of digital products and services coming from the Marketing & Digital
(M&D Division) of Caterpillar to our customers.
Basic Duties
Assist in the development and movement of key Ecommerce initiatives.
Support the Ecommerce Manager with various campaigns and ad hoc tasks.
Own the day-to-day activities of the e-commerce platform and all online sales efforts.
Liaise with Marketing, Sales, and Product Support departments to support customers e-commerce activities.
Sells company products or services on the Internet to new or existing customers.
Contacts and interacts with potential, new, and existing customers or clients on-line and over the phone to present information and explain available products or services offered, utilizing persuasive sales techniques.
Answers all questions concerning products or services, with appropriate referrals where required.
Establishes professional customer relationships with appropriate customer personnel.
Keeps informed of new services and changes that might affect services offered.
Keeps informed of company contract procedures and service prices.
Parts.Cat.com (backend registration, maintenance, customer training, promotion)
ET, SIS, (subscription, renewal)
Altorfer Equipment Data, Cat Equipment Data (subscription, renewal, updates)
Other job duties may be assigned.
Qualifications
A two year undergraduate degree OR equivalent work experience.
Strong understanding of databases
Extreme ownership mindset
Attention to detail with strong organizational skills.
Ability to read and comprehend simple instructions, short correspondence, memos, and able to write simple correspondence.
Must be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel Access, etc)
Strong customer service skills
Ability to work in a fast-paced environment.
Physical Requirements/Working Conditions
This position will primarily works in an office environment, there may be times when you are required to go out into the service and warehouse area and will need to wear appropriate safety equipment (IE- Safety glasses or side shields). May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 20lbs. Candidate must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.
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Altorfer Inc. is an EEO/AA Employer. All qualified individuals- including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.
