at University of Illinois at Chicago in Chicago, Illinois, United States
Job Description
Program Coordinator (Operations Manager) - SE Center for Student Involvement
Program Coordinator (Operations Manager) - SE Center for Student Involvement
Hiring Department: SE Center for Student Involvement
Location: Chicago, IL USA
Requisition ID: 1025775
Posting Close Date: July 9, 2024
About the University of Illinois Chicago
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.
This is a full-time and benefits eligible position. UIC offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.
Description:
UIC is seeking to hire a full-time Operations Manager to join the Center for Student Involvement (CSI) team. The Operations Manager for CSI plays a pivotal role in enhancing the overall student experience by managing the day-to-day operations and logistics of CSI. This is a key position responsible for providing exemplary service to students, faculty, staff, and external stakeholders engaging with the CSI's programs and services This position involves overseeing customer interactions, managing inquiries, and implementing strategies to enhance the overall customer experience with CSI and overseeing administrative processes to foster a vibrant and engaged campus community.
Duties & Responsibilities:
Customer Service:
Serves as the chief customer service manager for the Center for Student Involvement
Manages inquiries through various channels, including in-person visits, phone calls, emails, and social media.
Provides accurate and timely information to address questions related to student organizations, events, and involvement opportunities.
Handles customer concerns and conflicts in a professional and diplomatic manner, working to find resolutions that align with university policies and values.
Collaborates with other campus departments as needed to address complex issues.
Student Organizations Support:
Helps to resolve front-level student organization issues.
Manages the Outdoor requests/work order systems for Student Organizations and departmental initiatives within the Center for Student Involvement and 3 South offices.
Supervises the Classroom Reservation Request process for Student Organizations
Events and Program Support:
Helps to manage the ticket distribution process for Flames in the City.
Adds in logistics and support for major programs.
Coordinates logistics and provide support for End-of-the-semester / Year programming including Impact Day, awards ceremonies, etc. for the Center for Student Involvement and the other 3 South Student Engagement offices.
Liaises with on-campus entities such as UIC Parking, Facilities Management, UIC Police, and others to aid in the execution of key departmental initiatives and events.
Other Duties:
Creates and assists with new vendor forms, miscellaneous vouchers, and internal/external contracts.
Understands and articulates various federal, state, and local laws and mandates related to Center for Student... For full info follow application link.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
