at Spectraforce Technologies Inc. in WaukeganNorth Chicago, Illinois, United States
Job Description
Role: SCM Specialist
Location: Waukegan, IL 60085
Duration: 11 months
Job Summary:
The Sr. IT Specialist will have a client area across multiple countries, multiple divisions and multiple domains.
This position will lead the offshore and onsite teams from service partners.
Ability to effectively communicate with Business users and work with offshore teams.
The candidate will manage tickets, incidents and meet SLA's, address audit details and compliance.
This includes the following: Accountable for end-to-end support.
Reports regularly on performance.
Monitors service level infractions.
Develops new Service Level Agreements (SLAs) and metrics, as needed.
These actions ensure that service levels are maintained and continually improved and that any problems with the day-to-day delivery of services are minimized.
Duties:
Escalates if provider is unable to meet demand. Plans, executes and evaluates work to time, cost and quality targets.
Assesses and evaluates risk.
Facilitates collaboration between stakeholders who have diverse objectives.
Manages and audits service provider performance and productivity relative to SLAs.
Ensures compliance with Client policies, procedures, and quality requirements.
Interfaces directly with the business including understanding concerns, defining requirements, engaging the business for testing as needed and communicating incident status in business terms from information provided by the support teams.
Works with global team to identify continuity/disaster recovery requirements are in place and assists in executing disaster recovery tests as needed.
Enforces audit compliance policies and standards.
Required:
Degree in IT and/or complimentary business degree.
SAP background, Ariba preferred.
Procurement or supply chain operations is essential.
Work Experience - At least 10-13 years of experience in IT, preferably in the health care industry.
Problem determination (experience in root cause analysis) and problem resolution skills.
Strong collaboration and partnering skills.
Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders.
Knowledge of business environment, service requirements and culture.
Process skills; an understanding of process costs, ability to work with Service Provider to ensure effective operations and agreed upon service levels.
Ability to accomplish results through others particularly by establishing relationships.
Ability to be firm but fair with regard to operational deliverables.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
