at SIRVA, Inc. in Oakbrook Terrace, Illinois, United States
Job Description
The Director, Global Account Management is directly responsible for managing both the domestic and international client relations and account strategy. This position must exemplify all of Sirva's core values at all times.
*This position is open to being filled virtually in the United States.
40%
* Responsible for managing domestic and international client relations, account strategy, trend analysis and upselling new and existing products for existing clients.
* Maintain a high level of client satisfaction with program costs and service. Maintain and approve client portfolio of revenue and profit projections.
* Primary contact to the corporate client in the administration of client's relocation program.
* In collaboration with policy consulting department to research and recommend policy changes as needed to enhance effectiveness of client's relocation program.
* Resolve complex problems for clients to maximize customer satisfaction.
* Facilitation of client reporting based on client needs. Plan and conduct client reviews and meetings.
* Identify opportunities to maximize revenue and propose new services and/increase fees.
20%
* Partner with Domestic and/or Global Relocation Managers, Supply Chain, and Client Finance to achieve client goals by maintaining and measuring metrics through an audit driven environment.
* Communicate policy changes to team. Coordinate and lead client update meetings with operations team.
20%
* Partner with implementation team and completes designated responsibilities to ensure successful client transition.
10%
* Assist the Relocation Operations training department as requested/as needed.
* This would include mentoring for on-the-job training, employee development and acting as a subject matter expert. Provides direction and feedback to new team members and constructive performance feedback to management.
10%
* Pull and compile reports per client requests.
* Review and present this information in a consistent format to our corporate clients.
Qualifications
* Minimum 3 years of US domestic relocation and/or international assignment management experience, including operational management experience required
* Minimum 3 years team leadership experience required
* 2-5 years corporate client or account management experience preferred
* Strong problem solving and conflict resolution skills
* Financial/Accounting knowledge preferred
* Excellent oral, written, presentation communication skills
* Excellent project management skills
* Strong negotiation skills
* Good understanding of business application technology
* Global living/working experience preferred
* High school diploma required
* Undergraduate degree preferred
* CRP and/or GMS preferred
#LI-Remote
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.
