at Siemens in Buffalo Grove, Illinois, United States
Job Description
Job Family: Customer Services
Req ID: 426382Asset Manager Lead (Client Service Manager Senior) – Remote
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? ?
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.
Short Overall Summary of Position We are looking for an experienced and detail-oriented service Asset Manager Lead to manage a Distributed Energy Systems (DES) service portfolio comprised of solar PV farms, Battery Energy Storage Systems, internal combustion engines and Microgrids with a primary focus on solar PV farms and battery storage systems. This position will not have direct reports and will oversee the team managing the portfolio as a senior/lead team member.
As a Distributed Energy Systems Asset Manager Lead (Client Service Manager Senior), you will:
+ Oversee the day to day, training, and mentoring of the DES Asset Management service portfolio and team through goal setting, performance monitoring, team member review meetings, and scheduling of formal training required.
+ Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts.
+ Ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information turnover to inspection team.
+ Support contract profitability through cost containment procedures and processes.
+ Ensure contract requirements are met and performed to a high standard.
+ Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications.
+ Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.
+ Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements. Ensure employees are properly trained on safety requirements.
+ Enforce adherence to organizational processes, tools, and workflow standards.
+ Drives operational results.Tracks resources and monitors performance of power plants
+ Develps and maintains maintenance plans, and coordinates execution
+ Support, inform, prioritize, and coordinate activities and both internal and external resources.
+ Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
+ Oversee contractual obligations, deliverables, and customer experience.Fulfills service contract obligations and documents events that impact operation, scope of work, and site performance
+ Develops customer satisfaction through excellent communication and work product
+ Ensures understanding of service agreement budget, activity plan and invoicing
+ Drives successful financial performance for assigned accounts.Coordination on timely execution of service contract bookings, renewals, billing, and activity planning
+ Achievement of order intake, revenue, and margin targets. Pursue project-specific change-orders opportunities
+ Manages stakeholders’ relationships
+ Act as a primary point of contact for service customers to ensure expectations are met.
+ Handle incoming service requests via phone or email, resulting in service work and scheduled or dispatched personnel.
+ Maintains strong relationships with manufacturers, vendors, and service providers.
You will make an impact with these qualifications
Basic Qualifications:
+ Bachelor of Science in Engineering, Technology, or equal job experience.
+ 5+ years of DES industry-related experience with a focus on solar generation and Asset Management.
+ Excellent communication, sales, and customer service skills
+ Computer literacy and good organization skills
+ Strong creative thinking, problem-solving skills, and adaptability to change
+ Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
+ Individual must possess a valid Driver’s license in good standing
You’ll benefit from:
+ Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
+ The pay range for this position is $97,100 – $166,600 and the annual incentive target is 10%ac. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
Ready to create your own journey? ?Join us today and help create a better #TomorrowWithUs!
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Diversity, Equity, and Inclusion:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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