at Landstar System Holdings, Inc. in Rockford, Illinois, United States
Job Description
Director, Agent Technology
Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America * Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America
Req #2856
Wednesday, July 3, 2024
What is Landstar?
Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.
What work will you perform?
The Director of Agent Technology is responsible for representing the business in the development of agent facing technology. You will provide leadership, training guidance, and have oversight of agent technology platforms. Your deep knowledge of agent operations will allow you to serve as subject matter expert on agent workflows and an advocate for agents with our development teams. Your ability to build relationships and influence outcomes will help you lead your team to delivering solutions our agents love to you use.
Essential Responsibilities:
Provide development oversight to key projects in support of agent workflow
Make strategic recommendations for improvement of the company's agent facing tools and technology
Represent and develop relationships with internal Landstar teams, external vendors, and relevant organizations external to Landstar
Exhibit advanced industry knowledge of current competitive market and potential future market trends in relation to technology offerings
Work with IT to plan, prioritize and assign work in support of business objectives
Develop and manage project plan according to quarterly and bi-weekly sprint goals
Collaborate with other Product Owners on development features that impact agent business and associated workflows
Required Minimum Experience and Education:
Bachelor's degree (B. A.) or equivalent experience
Five years of experience in the transportation industry
Preferred Experience and Education:
Experience as a people manager
Knowledge, Skills, and Abilities:
Ability to travel as needed
Ability to manage and motivate employees
Strong oral and written communication skills
Must be able to prioritize and meet deadlines
Ability to maintain confidentiality while conducting work
Negotiation, conflict resolution and mediation skills
Handle escalated calls/issues regarding for resolution
Why work at Landstar?
Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.
Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.
If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!
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Other details
Pay Type
Salary
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Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America
Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America
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Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.
