IT Support Technician

at North American Corporation of Illinois, LLC in Glenview, Illinois, United States

Job Description

Position Overview

The IT Support Technician will be responsible for providing technical support and assistance to our employees, ensuring that all IT-related issues are resolved promptly and efficiently. This role requires a detail-oriented professional with excellent problem-solving and communication skills.

Responsibilities Include:

• Provide first-line technical support to end-users via phone, email, or in-person.

• Troubleshoot and resolve hardware, software, and network issues.

• Install, configure, and maintain computer systems, software, and peripherals.

• Assist with the setup and deployment of new hardware and software.

• Maintain an inventory of IT equipment and ensure it is up-to-date.

• Document and track all support requests and resolutions using a ticketing system.

• Collaborate with other IT team members to escalate and resolve complex issues.

• Conduct regular system maintenance and updates.

• Provide training and support to end-users on various IT tools and applications.

• Ensure compliance with IT policies and procedures.

The ideal candidate will have:

• Associate's degree in Information Technology, Computer Science, or a related field preferred.

• CompTIA A+, Network+, or similar certification preferred.

• Minimum of 2 years of experience in an IT support role.

• Strong knowledge of Windows and Mac operating systems.

• Familiarity with network concepts and troubleshooting (TCP/IP, DNS, DHCP).

• Proficiency in Microsoft Office Suite and other common software applications.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong organizational skills and attention to detail.

• Ability to lift and move IT equipment as needed.

• CompTIA A+, Network+, or similar certification preferred.

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