at Baker Tilly Advisory Group, LP. in Chicago, Illinois, United States
Job Description
OverviewBaker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Responsibilities
This position is responsible for handling escalated help tickets related to firm systems and existing custom applications and also minor custom development and bug fixes.
Responsibilities:
Support firm wide ET strategies and initiatives:
- Identify areas for improving the quality, performance or functionality of firm systems and custom applications.
- Troubleshoot issues/bugs.
- Provide support/training/demos for firm systems and all custom-built applications.
- Follow technology standards and document work and procedures for new processes.
- Create knowledge base articles.
- Assist with the support of applications, modules and reports that meet the customer and business need.
- Connect with the business to troubleshoot existing issues/bugs.
- Continuing education requirements; participate in professional organizations, independent study, etc.
- Integrate new knowledge and skills into daily work and share with colleagues as appropriate.
Qualifications
- Associate's Degree in Computer Science or related field required. Bachelor's Degree preferred
- Experience with web application technologies in a Microsoft-centric environment. Visual Studio, .NET languages, HTML, SQL Server, Azure, PowerShell.
- Ability to work independently with technical competence.
- The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required. Demonstrated communication and interpersonal skills, organizational, analytical, problem-solving and computer skills required.
- A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality.
- Ability to adapt quickly to changing business needs
The compensation range for this role is $53,830 to $116,640. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
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