at College of Lake County in Grayslake, Illinois, United States
Job Description
Manager, Advising and Retention Bookmark this Posting Print Preview | Apply for this Job
Posting Details Posting Detail Information Posting Number S02720 Position Title Manager, Advising and Retention Internal Position Title Manager, Advising and Retention Department Advising and Retention Position Type Staff Job Family Professional Job SummaryThe Manager, Advising & Retention, will provide leadership to both the Onboarding and Advising Departments, focusing on advising training and professional development, operational management, and assessment of student learning and satisfaction. This role will involve serving as a key collaborator to the division’s Business Analyst regarding the advising and retention components of the Navigate student success technology. The Manager will also act as a liaison across campus to ensure a holistic advising experience for new and returning students, encompassing academic, career, and transfer advising. Additionally, the Manager will provide leadership and oversight for the development of the College’s career exploration and transfer advising services. They will work with other departments to provide outreach programs to students, parents, and community organizations, as applicable.
Why choose the College of Lake County for your next opportunity?
The College of Lake County ( CLC ) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!!), generous vacation, sick and personal time off and 14 paid holidays each year. Some benefits will not be available for part-time employees (ex: health insurance).
CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2023 with its designation as a Leader College. This national recognition awarded by the Achieving the Dream Network is the result of improved student outcomes through the CLC’s relentless commitment to transformational change and the implementation of innovative practices within the student success model over the past few years. CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth. Required Qualification(s)+ Bachelor’s degree in psychology, education, communications, counseling or a related field is required with five (5) years of experience in student onboarding and/or advising functions or related area in an educational setting, preferably at the post-secondary level AND two (2) years of supervisory experience.
OR
+ Master’s degree in psychology, education, communications, counseling or a related field is required AND five (5) years of experience in student onboarding and/or advising functions or related area in an educational setting, preferably at the post-secondary level.
+ Demonstrated personal integrity, ability to form effective partnerships, ability to collaborate with others and work in a team environment.
+ Demonstrated high level of responsiveness to students or clients and the campus community.
+ Possess excellent organizational skills and the ability to manage multiple priorities with diligent attention to detail and accuracy.
+ Experience working independently, prioritizing workflow, solving problems and making decisions.
+ An effective and exceptionally skilled communicator, specifically as it relates to verbal, written communication, and active listening.
+ Ability to develop and deliver effective presentations online and in small and large group settings.
+ Proficient knowledge of technologies used in department (i.e. caseload management systems, student enterprise software, career exploration tools, MSOffice, etc.).
+ Ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; Demonstrated commitment to diversity, equity, and inclusiveness.
+ Ability to work flexible hours including some evening and weekend hours consistent with student needs.
Desired Qualification(s)+ Experience with caseload management.
+ Demonstrated knowledge of, and prior experience with, predictive analytics and proactive student intervention.
+ Experience working with community college, under-prepared, and/or underrepresented students.
+ Bilingual in Spanish and English.
Posting Date 07/02/2024 Closing Date 07/16/2024 Expected Start Date Special Instructions Summary Pay Rate $63,731/year Full-Time/Part-Time Full-Time Location Grayslake Total Hours per week 40.00 Work Schedule+ Standard schedule is Monday-Friday, 8am-4:30pm with a minimum of one 11am-7:30pm shift per week.
+ Occasional Saturday hours and additional evening hours.
Software Testing Required None Interview Process Requirements Presentation EEO StatementThe College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.
Summary of Essential FunctionsStrategic Leadership – 40%
+ Serve as an expert resource by being aware of and up to date on all content applying to onboarding and advising. This knowledge is consistent with, but not limited to; software knowledge, policies and procedures of all advising roles, as well as customer service skills, case management best practices and recruitment, retention, and completion initiatives; assist in developing and maintaining documentation regarding onboarding and advising processes, systems, and resources.
+ Conduct ongoing assessment of advising including training/professional development efforts, assessment of advising to determine and assist on efficiency, best practices, etc.; assessment of student feedback including development and conducting surveys, focus groups, etc.; conduct data analysis from Navigate technology System.
+ Provide values-driven leadership to build and contribute to high-performing teams that provide excellence in customer service through innovative, creative and collaborative practices to all units and campuses within the College, as well as the external community.
+ Implement the strategic plan, develop a collaborative, student-focused and community-focused culture, uphold policy and procedures, and build community relations as a collaborative partner on the Leadership Council and within a shared governance structure.
+ Champion the values of excellence, purpose, integrity, compassion, unity and inclusion as a leader of the College. Support student and employee success by demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, socio-economic or educational backgrounds.
+ Assist in the development and implementation of goals and objectives for the Advising & Retention department.
Advising Operations Management – 30%
+ Lead efforts to provide onboarding, training and professional development for ASAs and CCNs, positioning them to understand and promote student support, development, persistence, and completion. Incorporate relational, conceptual and informational components of onboarding and advising in training and professional dev
