at RLDatix in Chicago, Illinois, United States
Job Description
StaffDirect Customer Service Supervisor – Job Description
Company Profile
RLDatix is on a mission to change healthcare. We help organisations drive safer, more efficient care by providing governance, risk, compliance, and workforce management tools that drive overall improvement and safety. Our suite of cloud-based software helps organisations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively.
RLDatix is truly global, with over 1,400 employees worldwide in the UK, Europe, Middle East, Australia, Canada, and the United States allowing us to be at the forefront of global patient safety and Governance, Risk, and Compliance movement. We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do. We’re always looking for people who are passionate about making a positive change in healthcare to join our team. Come and make an impact in a growing organisation committed to patient care!
The Role
The StaffDirect Customer Service Supervisor is part of the Customer Support Service and is responsible for the line management of the Payroll and Support function.
The overall purpose of the role is to manage the staff within the payroll function to ensure the timely, accurate, and confidential processing and reporting of payroll. In addition, the role is responsible for ensuring that the appropriate financial processes and procedures are established and followed to achieve efficient and timely operations. Provide supervision of team members. Ensure any queries directed to the team are managed per the client’s and StaffDirect’s expectations.
It is also responsible for handling more complex issues experienced by our customer base with Direct engagement solutions.
This role works alongside other Support Team Leaders in adhering to Service Level Agreements, meeting agreed KPIs, managing key Stakeholders and being the point of escalation for Customers using these services.
Principal Job Elements & Responsibilities
-
Providing management of our payroll and support teams, ensuring overall delivery of the functions for our customer base, through maintaining SLAs and KPIs
PI243274632
RLDatix is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
