at RLDatix in Chicago, Illinois, United States
Job Description
Expedite and 247Time Team Leader - 12-month FTC (Maternity Cover)
RLDatix is on a mission to change healthcare. We help organisations drive safer, more efficient care by providing governance, risk, compliance, and workforce management tools that drive overall improvement and safety. Our suite of cloud-based software helps organisations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively.
The Role
The Expedite and 247Time Team Leader is part of the Customer Support Service and is responsible for managing the Expedite Service, Payroll and Direct Engagement function. This is Fixed Term Contract of 12 months as maternity cover.
The overall purpose of this role is to ensure the management of the staff within the payroll function to ensure the timely, accurate, and confidential processing and reporting of payroll. In addition, the role is responsible for ensuring that the appropriate financial processes and procedures are established and followed to achieve efficient and timely operations. Supervise team members and any queries directed to the team are managed per the client’s and 247 Time’s expectations. Ensure the Insurance Checks and Expense Receipts are validated within the SLA timeframe.
There will be a requirement to escalate any breaches to Clients and Internal Stakeholders alongside mitigation plans. It is also responsible for handling more complex issues experienced by our customer base with Direct engagement solutions.
This role works alongside other Service Team Leaders in adhering to Service Level Agreements, meeting agreed KPIs and managing key Stakeholders as well as being the point of escalation for Customers using these services.
Principal Job Elements & Responsibilities:
- Ensure the right calibre of staff are recruited, and in accordance with company policy and procedures.
- Manage our payroll and support teams, ensuring overall delivery of the functions for our customer base, through maintaining SLAs and KPIs.
- Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve the best performance to meet the company’s needs.
- Ensuring Payroll Compliance for the organisation, providing guidance for more junior team members.
- Balancing the payroll accounts by resolving payroll discrepancies.
- Proactive, organised and sound analytical/problem-solving skills.
- Managing the team in delivering customers’ needs and to continually improve the efficiency and effectiveness of the team. In addition, continue to build a positive team culture with strong positive engagement.
- Manage requests via the Service Management Tool as well as provide an escalation point for both the support and payroll teams in line with the wider business.
- To drive a culture of continual process improvement within the teams and the wider Service.
- Ensure the business is protected by ensuring you and your teams maintain the highest standards of confidentiality.
- Oversee bank accounting in respect of payroll escrow accounts.
Core Competencies:
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Leadership/Management - Provide leadership
PI243274611
RLDatix is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
