at OSF HealthCare (Main Office) in East Peoria, Illinois, United States
Job Description
Overview
Expected pay for this position is $20.41 - $24.01/hour. Actual pay will be determined by experience, skills and internal equity.
POSITION SUMMARY: The Support Specialist provides Tier 1 support to employees relating to requests for IT services. The specialist is responsible for a consistent service excellence experience by delivering premier, high quality, and a value-based service. This role promptly resolves or triages requests by providing the most effective and efficient solution to our employees. The specialist also ensures that the proper expectations have been met and our employees have a clear understanding of the expected outcomes and requirements.
Qualifications
REQUIRED QUALIFICATIONS: Education: High School/GED
Other skills/knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented.
PREFERRED QUALIFICATIONS: Helpdesk ticketing systems experience Helpdesk support experience. Experience with healthcare specific concepts, software, and practice. Customer service experience Proficiency in English, both written and oral Problem-solving, critical thinking, and multi-tasking skills.
OSF HealthCare is an Equal Opportunity Employer.
EOE
