Systems Administrator

at Illinois Tollway in Downers Grove, Illinois, United States

Job Description

The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.

Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.

In support of this mission, the System Administrator is responsible for the installation, configuration and maintenance of the information technology infrastructure which requires working with servers, SAN and network switches, storage, software and other technologies to support the organization. The Systems Administrator assists with overall systems administration which requires proficiency in several disciplines.

The System Administrator must maintain and continually improve the environment to provide the highest levels of service to the user base. The Systems Administrator will be required to assess performance of systems to make adjustments, provide capacity planning and growth projections, and perform software installations and upgrades.

The Systems Administrator works both individually and in teams to maintain the operation of various sites. Business operation demands 24/7/365 continuous up time so the incumbent must be able to perform overtime when needed including holidays and weekends. Continuously changing software and hardware platforms require ongoing training and self-directed learning to maintain skill sets. Based on the functions of the Systems Administrator position the incumbent will have Administrative level rights, access to sensitive and confidential information, and must always exercise discretion and maintain confidentiality.

• Performs daily administrative maintenance tasks on servers, storage, network and all other infrastructure equipment including, but not limited to:
  1. Maintains virtualization platforms
  2. Maintains disaster recovery solutions including replication technologies.
  3. Maintains directory services platform including but not limited to Active Directory, Group Policy, and security permissions
  4. Maintains other core systems including but not limited to O365, Intune, SCCM, SharePoint and SQL Server
  5. Assists with backups of all systems
  6. Creates and maintains server and systems documentation
  7. Installation, configuration and maintenance of hardware and software including updates and patches
  8. Communications foundation including Microsoft Exchange, Microsoft Teams, mobile devices, and other systems
• Responsible for the deployment projects of new systems (hardware and software):
  • Assists in the Design and architecture
  • Responsible for deployment and configurations
• Supports in the training of new systems.
• Assists with help desk tickets and end-user support when required.
• Maintains proficiency within the IT industry via:
  1. Maintaining certifications
  2. Performs self-study to keep abreast of new software and hardware technologies 
• Attends technical conferences and seminars
• Performs and assists with other departmental duties as required including project work or long-term items