at SIU Medicine in Springfield, Illinois, United States
Job Description
Description
This position: 1) Maintains patient clinical and billing information over the telephone and as patients present to clinic; 2) Ensures patient data is accurate and up to date; 3) Collects patient payments and provides initial assistance with billing and insurance problems; 4) Answers and routes incoming phone calls, answers patient questions, and addresses complaints; and 5) Utilizing the electronic health record system, scan and/or index insurance cards and patient information via the patient link process.
Examples of Duties
70% Patient Receiving and Registration
Receives and welcomes patients into the clinic.
Interviews patients to obtain demographic and billing information and enters into the computer
Accesses computer terminal to input, update, retrieve and review patient demographic and billing data for new and established patients
Creates initial medical record for new patients and reviews new patient information.
Obtains patient's signature on authorization forms
Generates daily schedules, prints encounter forms and demographic information
Scans patient insurance cards for indexing into the electronic health record.
Assists with running chart summaries for patients out of the EHR.
Assists with indexing patient link medical, social and family histories into the EHR.
15% Telephones/Scheduling
Answers incoming patient calls and handles appropriately, always following clinical protocols.
Schedules same day, follow-up and acute appointments
Route calls to nurses and physicians as appropriate
10% Cashiering
Collects payment at time of service, always knowledgeable of managed care co-pays.
Completes and maintains necessary receipt register.
Responsible for depositing bank deposits at local bank per written protocol
5% Other
Handles patient complaints according to established policies.
Provide backup to other clinic business office functions.
Qualifications
1) High school graduate or equivalent; AND 2) Any one, or any combination, that totals 1 year from the following:
a. work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
b. work experience in a health care facility such as a doctor's, dentist's or hospital's office; which involved record keeping; working with the public, direct patient contact, answering telephones and working with medical terminology; or
c. graduate of an accredited medical secretarial or paramedical program (such as nursing assistant, medical assistant or medical secretary)
Supplemental Information
If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."
Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
Southern Illinois University School of Medicine is an Equal Opportunity Employer.
