at Northwestern University in Chicago, Illinois, United States
Job Description
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Job ID50594
LocationChicago, Illinois
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Department: Counseling & Psych Serv
Salary/Grade: NEX/11
Department Overview:
CAPS is a unit within the Division of Student Affairs at NU and is highly utilized by students and other campus community members seeking consultation. CAPS has offices on both the Evanston and Chicago campuses. NU has a total student population of approximately 21,000 students across both campuses, with approximately 18,500 of these students attending classes on the Evanston campus. The Chicago office serves primarily graduate and professional students while Evanston office serves both undergraduate and graduate students. In addition to our clinical services, CAPS reaches over 10,000 NU community members through outreach and educational programming on both campuses. CAPS also has a training program, including an APA-accredited Doctoral Internship in Psychology at our Evanston office and a Post-Doctoral Fellowship in Sport Psychology. CAPS is a learning organization, in that our strategic planning, priority setting, clinical services, and professional development are informed by local data collection as well as benchmarking with national trends and peer institutions. We have made a commitment to engaging in ongoing anti-racism work. This commitment is realized through our efforts to identify and disrupt aspects of white dominant culture embedded in our practices, processes, and structures. CAPS also identifies very closely with the vision, values and guiding principles of our umbrella organization, the Division of Student Affairs.
Department Website: https://www.northwestern.edu/counseling/index.html
About Student Affairs: By pursuing justice, equity, and belonging, Student Affairs cultivates student programs, services, and skills; disrupts barriers; and partners across Northwestern and neighboring communities to create an inclusive culture in which all students can thrive. Learn more about the Division of Student Affairs here: https://www.northwestern.edu/studentaffairs/about/strategic-plan/objectives.html
Job Summary:
The Program Assistant coordinates administrative functions and processes for Northwestern University's Counseling and Psychological Services (CAPS) for both the Evanston and Chicago campus offices. They are responsible for handling incoming calls from students, faculty/staff, and parents. The Program Assistant coordinates internal and external appointment calendars for clinical staff, assists students with crisis and initial appointments, and contacts on-call counselors as necessary.
Some remote work may be available and will be determined based on departmental needs each academic quarter. This position will primarily work out of the Chicago CAPS office.
Pay: The pay range for the Program Assistant 3 position is $21.50 - $23.00 per hour depending on experience, skills, and internal equity.
Specific Responsibilities:
Coordination 35%
Manages calendar - supervisor's and/or department
Coordinates travel arrangements
Organizes and coordinates events which may include creating timelines
Manages calendar of Executive Director
Management of both internal and external online appointment scheduling for >30 clinical staff; making sure both match, requiring high attention to detail.
Answers multi-line phone and coordinates flow of information to Director of Clinical Services, on-call counselors, staff as needed
Uses discretion and tact to handle crisis calls from students, faculty, parents and contacts on-call counselor/schedules appointments, as necessary
Greets visitors, responds to inquiries, requests, and provides routine information.
Assists Director of Outreach with preparing program materials, registrations, marketing
Contacts and coordinates with the Student Affairs IT team regarding department IT issues
Daily input of after-hours on-call contact information; notifies after-hours counseling service of on-call schedule changes
Contacts Facilities management for department work orders
Makes recommendations for improving processes and efficiency
Student Services 30%
Provides a variety of administrative support for student services, such as:
Contacts 25%
Screens and prioritizes incoming calls for Evanston and Chicago CAPS
Responds to inquiries
Provides basic interpretation of policies and procedures
Researches information to resolve problems or issues
Documents and Databases 5%
Independently responds to and composes correspondence
Prepares queries, reports, statistics, tables, charts, etc. based on information compiled from various sources
Digital... For full info follow application link.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply.
