at AC Hotel Chicago in Chicago, Illinois, United States
Job Description
Description
At AC Hotels, connecting with our guests, catering to their "on-the-go" lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking an Assistant Front Office Manager.
POSITION PURPOSE: Assist Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervise front desk staff and assist with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.
Benefits include: Free on-site parking, medical, dental, vision and life insurance for eligible full-time associates, vacation hour accrual upon hire for eligible associates, 401K, mobile reimbursement, travel, dining and movie discounts.
ESSENTIAL FUNCTIONS:
1. Supervise front desk staff, reservations, and bell staff as needed.
2. Insure all daily functions from checklist are completed.
Greet guests and check them in and out.
Answer phones
Perform manual and computer posting of transactions.
Handle money, credit cards, and checks.
Issue mail and messages to guests.
Deal with guest complaint dissatisfaction.
Take reservations.
Provide directions and answers guest questions.
Enter wake-up calls.
Deliver items to rooms.
Load paper/toner into machines.
Perform additional duties or projects as assigned by Front Office Manager.
POSITION REQUIREMENTS:
Previous front desk management experience required.
Good communication and math skills.
Accurate typing skills.
Problem solving abilities.
Accurate compute aptitude.
Supervisory and organizational skills.
Ability to walk/stand for long periods of time.
Ability to multi-task.
Meet deadlines for assignments and projects.
Equal Opportunity Employer
