at DHL Global Mail in Melrose Park, Illinois, United States
Job Description
DHL eCommerceEqual Opportunity Employer/Disability/VET
Location: Illinois, Melrose Park (ORD)
Job Brief What makes DHL great? Our People! We put our people first because we know each employee’s individual contributions make us the #1 logistics company in the world. SUMMARY: The Operations Supervisor is responsible for executing the policies and procedures necessary to manage the physical manipulation of mail/small parcels, within, into, and out of assigned Distribution Center. Ensures the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes. Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with DHL eCommerce policies and procedures to obtain optimal quality and profitability in the assigned departments. Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency. Ensure proper staffing by department and shift, following guidelines based on scheduled mail/small parcel volume. Oversee employees’ attendance and time management. Conduct performance reviews, coach and train direct employees. Monitor and ensure that all facility equipment is working correctly and meeting production standards Support the ongoing development and implementation of the DHL eCommerce Distribution Center Business Plan through timely and accurate fulfillment and operations, while maintaining cost and quality efficiencies Review productivity, KPI, and quality reports to ensure department is meeting pre-established targets and take necessary steps when targets are not being met. Recommend measures to improve production methods, working conditions, and increased efficiencies Oversee safety activities to include ensuring compliance with DHL’s safety policy and ensuring bi-annual Safety Methods and Employee Training is conducted. Supports HR Business Partner in the recruitment and interview process of new hires. Act as liaison between the facility and the on-site postal clerks. Keep updated on all postal rate/regulatory changes. Perform other related duties as assigned. EDUCATION/EXPERIENCE MINIMUM QUALIFICATIONS: PREFERRED CANDIDATES WILL HAVE: Bachelor’s degree in related field Understanding of Small Parcel Logistics Knowledge of and experience in improving operations quality and safety programs Experience in implementing and applying process improvement tools such as 5s Demonstrated successful experience in supervising and driving improved production standards and automation utilization. MINIMUM REQUIRED: HS Diploma/GED with 2 years of external supervisory experience or 1 year of DHL eCommerce Operations Trainer/Quality experience 2 years’ experience working in a distribution/mail/ or similar environment. Knowledge of operations quality and safety programs REQUIRED SKILLS: Strong leadership and organizational skills. Ability to motivate, delegate, and hold direct reports accountable to daily, weekly and monthly production objectives. Excellent oral and written communication skills including ability to adapt to various audiences Strong analytical and problem solving and skills Proficient in MS Word, Excel, and Power Point PHYSICAL DEMANDS: Physical demands are consistent with a warehouse environment where frequently this position will be exposed to cold, hot and c
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DHL eCommerce is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
