at UnitedHealth Group in Chicago, Illinois, United States
Job Description
You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.**
OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.
If you’re ready to talk about groundbreaking interactions, let’s talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let’s talk about smart, motivated teams. Let’s talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We’re doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation, and performance. Join us and start doing your life’s best work. SM
As a divvyDOSE Senior Customer Service Representative , you will be able to demonstrate what right looks like as a fully proficient Senior Customer Service Representative. Positively contribute to the overall team motivation and drive team engagement. Support both incoming and outgoing customer and provider calls with excellent customer service.
This position is full time, Monday – Friday. Employees are required to have flexibility to work during our normal business hours, Monday – Friday from 7:00 am – 7:00 pm CST and Saturdays from 7:30 am – 4:30 pm CST. New hires will work on Saturdays. It may be necessary, given the business need, to work occasional overtime.
We offer 3 weeks of structured training and 1 week of on-the-job training. The hours during training will be between 7:00 am to 7:00 pm CST, Monday – Friday. Training will not take place on Saturdays. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
+ Answer 35-50 incoming phone calls per day from customers and identify the type of assistance the customer needs.
+ Ask appropriate questions and demonstrate active listening to identify specific questions or issues, build rapport, respond with compassion while documenting required information in computer systems.
+ Research complex issues across multiple databases and work with support resources to resolve customer issues and / OR partner with others t
