at University of Chicago in Chicago, Illinois, United States
Job Description
DepartmentBooth IT: Service Desk
About the Department
The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.
As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.
For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job Summary
The Application Administrator in the Information Technology department at the University of Chicago, Booth School of Business is responsible for production application system support, application configuration, and software release management. The ideal candidate will have application development and database experience, and strong problem analysis skills. The position interacts regularly with other Information Technology staff as well as end users and vendor personnel, thus requiring excellent verbal and written communication skills.
Responsibilities
- Provides daily support of multiple mission critical production systems, including the troubleshooting of production problems and determination of root cause of issues.
- Reviews, analyzes and resolves data-related issues (schema, invalid data, incorrect format, etc.)
- Works with application developers and end-users as necessary to diagnose system errors.
- Tracks vendor software release schedules; coordinates testing and installation of new versions of software.
- Supports end users as an application subject matter expert by responding to questions about application configuration, capabilities, and functionality.
- Manages application and database roles and permissions.
- Maintains application and data environments for development, test, staging, and production.
- Migrates applications from test environments to the production environment.
- Accesses confidential information in central and local systems.
- Configures, installs, upgrades, and maintains server applications and hardware. Works to safeguard the integrity of computer software. Implements operating system enhancements to improve the reliability and performance of the system.
- Tracks compliance and maintains documentation for hardware, software, and service inventories for management reports.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
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Certifications:
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Preferred Qualifications
Experience:
- A minimum four years of relevant experience in the information technology field.
Technical Skills or Knowledge:
- Strong proficiency with relational databases and SQL language.
- Microsoft Team Foundation Server, Microsoft Visual Studio experience.
- Experience with Windows environments.
- Application deployment experience.
Preferred Competencies
- Outstanding verbal, written, and presentation skills, as well as organizational skills.
- Outstanding deductive and investigative skills to identify and diagnose complex, non-intuitive technical problems.
- Work on multiple projects simultaneously, adjust priorities, when necessary, consistently meet deadlines and set delivery expectations.
- Work independently with little supervision; possess a self-motivated disposition; identify opportunities for improvement and recommend effective changes, all while achieving key objectives resulting in desired outcomes.
- Handle multiple detailed tasks/projects simultaneously and meet strict deadlines with frequent interruptions.
- Demonstrated ability to work effectively and diplomatically with colleagues, as well as with students, faculty, and corporate contacts in a multitude of communication methods i.e., in person, email, phone.
Working Conditions
- This position is currently expected to work a minimum three days per week in the office.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Information Technology
Role Impact
Individual Contributor
FLSA Status
Exempt
Pay Frequency
Monthly
Scheduled Weekly Hours
37.5
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
