at CNH Industrial in Goodfield, Illinois, United States
Job Description
Technical Support Specialist - Precision Farming
Location
US-Remote US | US-PA-New Holland | US-KS-Wichita | US-ND-Fargo | US-IL-Goodfield | US-WI-Racine
ID
2024-25790
Category
Support
Position Type
Full-time
Overview
CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial's 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.
The Technical Support Specialist - Precision Farming provides precision and digital system technical support to CNH Dealers, and employees. You will be a team member within the North American Product Support organization. These Teams have three primary roles within the broader Dealer & Customer Support organization: Provide expert technical advice to dealership personnel and CNH Industrial Field Service people; help improve reliability and serviceability of CNH Industrial products; author and maintain service information and solutions into internal knowledge database for Dealers to reference.
This position could be fully remote or hybrid based at any of our existing CNH locations.
Responsibilities
Answer general inquires related to setup and operation of Precision Aftermarket Solutions
Build solutions and troubleshoot technical concerns on products and systems using electronic test equipment and the interpretation of fault codes
Apply procedures and settings related to equipment repairs, preventive maintenance, as well as hydraulic, electrical and application performance
Adopt the practice of delivering a positive customer / dealer experience by closely working with technical support teams, field sales managers and regional service managers on urgent issue.
Engage with the right people to troubleshoot the problems to quickly answer technical questions from CNHI dealers, customers, or from CNH field service personnel using personal knowledge, experience, and available reference sources
Build and maintain Technical Documents and Knowledge Articles for the use of both our customer/technicians in the field and Internal Personnel
Improve reliability of CNH products
Train on current agricultural operational developments and evolving field practices through field contacts/visits, attending meetings and working with dealership technicians.
Other responsibilities assigned to give to the success of the team and company
Qualifications
Bachelor's Degree or equivalent experience and 3+ years of precision farming or technical experience with mobile equipment; OR
Associate's Degree or equivalent 5+ years of precision or technical experience with mobile equipment experience; OR
High school diploma/GED or equivalent experience and 7+ years of precision technical experience with mobile equipment experience.
At least one year of daily working experience with Microsoft Office products, with experience in Microsoft Dynamics preferred
Ability to travel domestically 10%
Company Benefits
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!
Annual base salary range for this role is $61,125 - $89,650 USD (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
EEO
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and... For full info follow application link.
CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement at https://www.dol.gov/agencies/ofccp/posters. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
