at Twin River Management Group, Inc. dba Bally's Corp in Chicago, Illinois, United States
Job Description
Description
About Bally's:
Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!
Bally's Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.
A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!
Job Summary:
As a Cage Supervisor, you will support all cage operations. In addition, you will ensure the team adheres to company and state policies and regulatory requirements.
Duties and Responsibilities:
Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Ensure adherence to all policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Monitor cage procedures to ensure compliance with the company's internal controls
Closely supervise all cash flow and accompanying transactions into and out of the cage; ensure tight security is maintained in the cage
Make direct contact, either by phone or face-to-face, with customers when taking credit applications
Make direct contact with other casinos to obtain and document patron casino credit information
Authorizes lines of credit
Review mail-in markers payments, return check logs and return marker logs
Maintain an accurate cash bank and balance money at the end of each shift; investigate all variances and report discrepancies to management as needed
Investigate and resolve customer complaints
Assist with the preparation of daily and weekly reports
Monitor equipment and inventory supplies for cage operations
Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
Assist with selecting, training, and developing team members through education, training, coaching, and corrective action
Perform cage cashier duties as needed
Perform other duties as assigned
Qualifications:
Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must have a high school diploma or equivalent
Must have at least one year of supervisory experience
Must be able to handle large money transactions accurately and reconcile vault impressment
Must have a working knowledge of all Microsoft Office suite products and must be able to learn other software programs easily
Must have excellent interpersonal and communication skills
Must have above-average math skills and pass a math assessment issued by the company
Must pass a color vision assessment test issued by the company
Physical Demands:
Regularly required to see, talk, hear, walk, and stand
Frequently required to use hands to handle, feel, and reach
Occasionally required to sit or stoop
Must occasionally lift and or move up to 30 pounds
Requires visual acuity to perform close-up activities, peripheral oversight, and distinguish color
Work Environment:
The work environment contains bright lights, loud noise, and stressful situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
At Bally’s Corporation, we are committed to promoting equal opportunities in employment and working conditions.
We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.
We do not discriminate on any status protected by the laws or regulations in the locations where we operate.
