at Hy-Vee Food Stores in Peoria, Illinois, United States
Job Description
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Seafood Service Clerk
Department: Seafood
FLSA: Non-Exempt
General Function:
Provides prompt, efficient and friendly customer service. Wraps, trims, stocks cases, and receives merchandise in the Seafood Department.
Core Competencies:
+ Partnerships
+ Growth mindset
+ Results oriented
+ Customer focused
+ Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of Perishables, Store Operations, and Health Wellness Home; Seafood Department Manager; Assistant Seafood Department Manager; Service Managers
Positions that Report to you: None
Primary Duties and Responsibilities
+ Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
+ Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
+ Makes an effort to learn customers’ names and to address them by name whenever possible.
+ Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
+ Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
+ Wraps, weighs, and labels product.
+ Reviews the status and appearance of the food for freshness, then stocks cases or rotates product.
+ Finishes display details including seafood for traying.
+ Prepare and organize seafood items for display.
+ Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
+ Replenishes and organizes the coolers.
+ Reports out-of-stock products to appropriate personnel.
+ Removes trash in a timely manner.
+ Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
+ Adheres to company policies and individual store guidelines.
+ Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
+ Prepares some signs for the department.
+ Orders replenishment merchandise as directed by management.
+ Assists in other areas of store as needed.
+ Performs other job-related duties and special projects as required.
Knowledge, Skills, Abilities, and Worker Characteristics
+ Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
+ Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables
+ Ability to do simple addition and subtraction; copying figures, counting and recording
+ Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Education and Experience
+ High school diploma or equivalent required
+ Food Safety training;
+ Six months previous related work experience.
Physical Requirements
+ Visual requirements include: ability to see detail at near range with or without correction, depth perception, color vision (ability to identify and distinguish color), and field of vision.
+ Must be physically able to exert up to 85 pounds of force (energy exerted) occasionally; exert up to 40 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
+ Must be able to perform the following physical activities: balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, handling, grasping, feeling, talking, hearing and repetitive motions.
Working Conditions
This position is continually exposed to a cool environment and dampness. There is frequent noise from the saws, exposure to cleaning solvents, and possibility of electrical shock. This is a fast paced work environment.
Equipment
Knives, Grinders, Patty Maker, Slicer, Pallet jack, Tumbler, and Wrapping system
Contacts
Deals with customers on a daily basis and vendors/suppliers on an as needed basis.
Are you ready to smile, apply today.
